Using LEDs to Troubleshoot

Wireless Cable Modem Gateway CGD24G User Manual

The following table provides help when using the LEDs for troubleshooting.

Table 6-1. Using LEDs to Troubleshoot

LED Behavior	Action

All LEDS are off when the gateway	Make sure that the power cord is properly connected to your gateway
is plugged in.	and that the power supply adapter is properly connected to a
	functioning power outlet.
	Check that you are using the 12VDC power adapter supplied by
	NETGEAR for this product.
	If the error persists, you have a hardware problem and should contact
	technical support.
All LEDs Stay On	• Clear the gateway’s configuration to factory defaults. This will set the
	gateway’s IP address to 192.168.0.1. See “Backing Up and Restoring
	Your Settings” on page 4-5.
	• If the error persists, you might have a hardware problem and should
	contact technical support.
LAN LED is off for a port with an	• Make sure that the Ethernet cable connections are secure at the
Ethernet connection.	gateway and at the hub or PC.
	• Make sure that power is turned on to the connected hub or PC.
	• Be sure you are using the correct cable.

Cable Link LED is off and the	• Make sure that the coaxial cable connections are secure at the
gateway is connected to the cable	gateway and at the wall jack.
television cable.	• Make sure that your cable internet service has been provisioned by
	your cable service provider. Your provider should verify that the signal
	quality is good enough for cable modem service.
	• Remove any excessive splitters you may have on your cable line. It
	may be necessary to run a “home run” back to the point where the
	cable enters your home.

6-2	Troubleshooting