Cisco Systems 78-16845-01 appendix Appendix J Troubleshooting Configuration Center Management

Appendix J Troubleshooting

J.10.7 Configuration Center Management

•Choose an application from the Tools menu item.

•Right-click on the selected object from the hierarchical tree and choose the target application.

Step 1 Check the target application jar file. Make sure the target application jar file is located in the /opt/svplus/java/jars/cwm directory of the target machine.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.3 An Exception Is Raised when the Configuration Center Is Launched

When the Configuration Center is launched using one of the following methods, an exception is raised and the Java Console shows the exception trace information:

•Choose an application from the Tools menu item.

•Right-click on the selected object from the hierarchical tree and choose the target application. Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.4 An Exception Is Raised when the Configuration Center Launches Another Application

When the Configuration Center launches another application, using one of the following methods, an exception is raised and the Java Console shows the exception trace information:

•Choose an application from the Tools menu item.

•Right-click on the selected object from the hierarchical tree and choose the target application. Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

Cisco Transport Manager Release 6.0 User Guide

J-74 78-16845-01