Cisco Systems 78-16845-01 appendix Cross Application-Connection List as Drag Source

Appendix J Troubleshooting

J.10.8 Connection Management Problems

J.10.8.1.5 Advanced Mode Tab—Cannot Launch the Template Details Dialog Box Using the Template Details Button

The Template Details button on the Advanced Mode tab fails to launch the Template Configuration dialog box.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information; in particular, any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•Configserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.8.1.6 Cross Application—Cannot Launch Other Applications from the Connection List

For a retrieved connection on the Connection tab, the right-click popup menu does not launch the selected target application for the connection or it results in the Operation Not Supported message dialog box.

Step 1 Determine if the operation is supported by the target application.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information; in particular, any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•Configserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.8.1.7 Cross Application—Connection List as Drag Source

As drag source, the drag-and-drop functionality of a connection from the Configuration Center's connection list to another application fails to display the selected connection in the target application.

Step 1 Determine if the target application supports connection object drop operations.

Step 2 Determine if the target application supports the drag-and-drop functionality for connection objects.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information; in particular, any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

Cisco Transport Manager Release 6.0 User Guide

J-86 78-16845-01