Cisco Systems 78-16845-01 Cwmftpd-File Not Available On Switch, FTP Sessions in Switch, 135

Appendix J Troubleshooting

J.10.13 Miscellaneous Problems

J.10.13.3.4 cwmftpd—Files Are Not Transferred Due to Wrong Username/Password

Files are not transferred between CTM and the switch or between CTMs due to a wrong username/password.

The files are not FTP'd between the switch and CTM or between CTMs due to a wrong FTP username/password.

Step 1 Check whether the FTP username and password are correct.

Step 2 Check whether cwmftpd.log is having an exception like the following, where the FTP username and password are wrong:

(22589:204248) 10:12:27 ERR: %FtpException-3-LOGIN_FAILED: Login failed. [login,host=172.23.30.111,user=superuser]

Defect Information—If username/password are correct, but LOGIN_FAILED is still shown in logs, collect cwmftpd.log, cwmftpd.request_log and logs of the process for which files are not getting transferred by cwmftpd.

Related key index entries: login failed

J.10.13.3.5 cwmftpd—File Not Available On Switch

A file is not transferred because it is not available.

Step 1 Check whether the file is available in the target switch.

Step 2 Check whether cwmftpd.log contains an exception like this:

FtpException-3-FTPERR_550: Requested action not taken. File unavailable (e.g., file not found, no access). [550 File "/stat/1-05-Con-062020031215" not found or permission problem]

Defect Information—If the file is available but was not FTP'd, and an FTPERR_550 exception is thrown, then collect cwmftpd.log, cwmftpd.request_log and logs of the process for which the file was not transferred by cwmftpd and report the problem.

Possible alternative workaround—None.

Related key index entries: file unavailable, ftperr_550, requested action not taken

J.10.13.3.6 FTP Sessions in Switch

A switch allows only four FTP sessions. When cwmftpd makes a request to open a session, if the switch cannot service the request because it has reached its session limit or if the file is locked, then the switch will respond with the following error message "499 Session limit reached, queuing <IP address> key <Nodename/XXXXXXXX>."

Key is a unique string for the node, which is used later when the session is available. CTM waits on a TCP Port 5120 for the switch to connect to. When a session is available, the switch connects to the predefined port and sends the key as data to CTM. CTM uses the key to identify which switch it needs to open the session with. The session should now be opened without encountering a failure and cwmftpd can proceed with the FTP request.

	Cisco Transport Manager Release 6.0 User Guide
78-16845-01		J-135