Cisco Systems 78-16845-01 J.10.7.2.6 Object Not Found In Tree View Error

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Cisco Transport Manager Release 6.0 User Guide

78-16845-01

Appendix J Troubleshooting

J.10.7 Configur ation Center Management

Step 3 If the file is not available, contact CTM engineers.

Step 4 Open the document you got in step 2 and do the following:

•Check the Access field of the MIB object in the XML file.

•Check the Access field in the /opt/svplus/mibs directory.

If the access field from XML file and MIB definition are not same, contact CTM engineers.

Step 5 Check the Range field of the MIB object in the XML file and MIB definition. If they are not the same,

contact CTM engineers.

Step 6 Perform an SNMP SET operation on the MIB object with the same value shown in the GUI and

appropriate community string (as displayed in /opt/svplus/log/configserver.log) using HP-OV. A syntax

of the SNMP SET operation is shown as follows:

/opt/OV/bin/snmpset -c private nodeName MIBVariable MIBDataType MIBValue

Step 7 If the SNMP SET operation succeeds, contact CTM engineers with appropriate defect information.

Step 8 SSH or Telnet to the switch and try to configure the same parameter with the value given in the GUI and

SNMP tool. If the CLI does not report errors, contact CTM engineers with defect information.

Defect Information—Collect the following information for further analysis:

•Complete screen snapshots for the investigative commands used for debugging this issue.

•Configserver.log

Possible alternative workaround—None.

J.10.7.2.6 Object Not Found In Tree View Error

This error occurs when a network element is launched from the tabular view of the Configuration Center.

Step 1 Collect the information of the object being launched. This can be done in two ways.

•In the tabular view, there will be some minimal information such as node name, slot number, line

number, trunk number, port number, and so on.

•Some minimal information regarding the object being launched will be displayed in the title of the

window in one of the following formats:

–

For a node, the window title will have <NodeName>

–

For a slot, the window title will have <NodeName>.<SlotNumber>

–

For a line, the window title will have <NodeName>.<SlotNumber>.<LineNumber>

–

For a port, the window title will have <NodeName>.<SlotNumber>.<PortNumber>

Step 2 With the information obtained from Step 1, see if that object appears in the tree view.

•If it does appear, go to step 3.

•If it doesn't appear, refresh the tabular view two or three times and see if the object still exists in the

tabular view, and if it continues giving the same error, contact CTM engineers with the appropriate

defect information.

Step 3 If the object being launched is a node or card, verify whether that particular node or card is supported in

the CTM version being used.