Cisco Systems 78-16845-01 appendix Cannot Connect to the CTM Server

Appendix J Troubleshooting

J.2.3 Cannot Connect to the CTM Server

Step 2 Verify that the first entry in the /var/opt/oracle/oratab file looks similar to CTM6_0:/oraclesw9i/product/9.2:Y. If this entry is missing, the Oracle database might not be installed. The Oracle database is a prerequisite for installing the CTM server.

J.2.3 Cannot Connect to the CTM Server

Step 1 Ping the server’s IP address from the client PC or workstation.

Step 2 If the ping fails, resolve the IP connectivity problem and try again.

Step 3 Telnet to the server and log in as the root user.

Step 4 Enter the following command to verify that CTM is running: showctm

If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality to run commands as nonroot, enter the following command:

sudo showctm

Step 5 The server should have at least the following four processes running:

root 3778 0.1 0.1567 9592 ? S 16:57:36 0:00 /opt/CiscoTransportManagerServer/bin/CTMServer root 3771 0.1 0.4 6208 pts/1 S 16:57:34 0:00 /opt/CiscoTransportManagerServer/bin/CTMServer

root 3876 0.5 0.6129464 8648 ? R 16:58:12 SnmpTrapService root 3798 26.8 4.115732060968 ? S 16:57:37 0:29 SMService

Step 6 Manually stop the server if you see fewer than four processes running. Enter the following command:

ctms-stop

Step 7 If you changed the server IP address, verify that the configuration files shown in Table 4-13 on page 4-44have been updated. See 4.4.2 Updating the Configuration Files After Changing the CTM Server IP Address, page 4-44.

Step 8 Verify that the Oracle database is accepting connections:

a.Enter the following command to log in as the Oracle user:

su-oracle

b.Enter the following command to open an SQL*Plus session:

omu-u60-3%sqlplus ctmanager/ctm123!

Step 9 Reboot the server if you receive another error message and the SQL prompt does not appear. Wait enough time for the server to boot up and try to run the client. The SQL prompt indicates that the Oracle database is running and accepting connections.

Step 10 Enter the following commands to manually restart CTM:

SQL> exit omu-u60-3% exit omu-u60-3% logout

ctms-start

If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality to run commands as nonroot, enter the following command:

Cisco Transport Manager Release 6.0 User Guide

J-4 78-16845-01