J-109
Cisco Transport Manager Release 6.0 User Guide
78-16845-01
Appendix J Troubleshooting
J.10.9 Diagnostics Center Problems
•J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launched, page J-110
•J.10.9.1.4 Double-Click Operation In Diagnostics Center Tree View Does Not Launch an Internal
Frame, page J-110
•J.10.9.1.5 Drag-and-Drop Functionality Errors Within the Diagnostics Center, page J-110
•J.10.9.1.6 Drag and Drop from/to Diagnostics Center to/from Other Applications, page J-111
•J.10.9.1.7 Drop Target Displays Incorrect Object or Object Data, page J-111
•J.10.9.1.8 Diagnostics Center Does Not Respond (GUI Is Grayed Out), page J-111
J.10.9.1.1 Cannot Launch Diagnostics Center
The Diagnostics Center cannot be launched (main window will not appear) using one of the following
methods:
•Click the Diagnostics Center icon from the Launch Center or from any application.
•Choose Tools > Diagnostics Center from any application.
•Right-click the selected node from the hierarchical tree, and choose Diagnostics Center.
Step 1 Check diagcenter.jar file under /opt/svplus/java/jars/cwm directory.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•DCSserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.9.1.2 Cannot Launch Other Applications from the Diagnostics Center
The Diagnostics Center cannot launch other applications using one of the following methods:
•Choose the target application under the Tool s menu item.
•Right-click on the selected object from the hierarchical tree, and choose the target application.
Step 1 Check the target application jar file. Make sure the target application jar file exists under the
/opt/svplus/java/jars/cwm directory on the target machine.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.