Cisco Systems 78-16845-01 appendix Cannot Launch Diagnostics Center, 109

Appendix J Troubleshooting

J.10.9 Diagnostics Center Problems

•J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launched, page J-110

•J.10.9.1.4 Double-Click Operation In Diagnostics Center Tree View Does Not Launch an Internal Frame, page J-110

•J.10.9.1.5 Drag-and-Drop Functionality Errors Within the Diagnostics Center, page J-110

•J.10.9.1.6 Drag and Drop from/to Diagnostics Center to/from Other Applications, page J-111

•J.10.9.1.7 Drop Target Displays Incorrect Object or Object Data, page J-111

•J.10.9.1.8 Diagnostics Center Does Not Respond (GUI Is Grayed Out), page J-111

J.10.9.1.1 Cannot Launch Diagnostics Center

The Diagnostics Center cannot be launched (main window will not appear) using one of the following methods:

•Click the Diagnostics Center icon from the Launch Center or from any application.

•Choose Tools > Diagnostics Center from any application.

•Right-click the selected node from the hierarchical tree, and choose Diagnostics Center.

Step 1 Check diagcenter.jar file under /opt/svplus/java/jars/cwm directory.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•DCSserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.9.1.2 Cannot Launch Other Applications from the Diagnostics Center

The Diagnostics Center cannot launch other applications using one of the following methods:

•Choose the target application under the Tools menu item.

•Right-click on the selected object from the hierarchical tree, and choose the target application.

Step 1 Check the target application jar file. Make sure the target application jar file exists under the /opt/svplus/java/jars/cwm directory on the target machine.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•DCServer.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

	Cisco Transport Manager Release 6.0 User Guide
78-16845-01		J-109