Cisco Systems 78-16845-01 appendix Snmp Timeout Error, Snmp Set Error

Appendix J Troubleshooting

J.10.7 Configuration Center Management

•If the SNMP SET operation fails, SSH or Telnet to the CLI and try to add the element. If the operation succeeds, contact CTM engineers.

Step 3 If the Delete button is disabled, use any SNMP tool to delete the object using the SNMP SET operation.

•If the SNMP SET operation passes, contact CTM engineers.

•If the SNMP SET operation fails, SSH or Telnet to CLI and try to delete the element. If the operation succeeds, contact CTM engineers.

Step 4 The only reason why a Details button is disabled is that all the information related to the element is already displayed in the tabular view. Check the configserver.log file to determine if any MIB entry appropriate to the element is available. If a MIB entry is available, perform an SNMP walk on the MIB entry using any SNMP tool. If there are is information in addition to what is displayed in the tabular view, and if it is important to be displayed in the frame, contact CTM engineers.

Step 5 The only reason why a Refresh button is disabled is that all the information displayed in the frame is read-only. If there are any editable fields and the Refresh button is disabled, contact CTM engineers.

Defect Information—Collect the following information for further analysis:

•Complete screen snapshots for the investigative commands used for debugging this issue.

•Configserver.log

Possible alternative workaround—For creating or deleting elements, use either the SNMP SET operation on the CTM machine or CLI commands on the switch.

J.10.7.2.4 SNMP Timeout Error

This error occurs when you try to set or get values to or from SNMPCOMM and the values look like the following:

Check the sync-up, link0, link1 status of the Node in the inspectorview.

Step 1 If the status is Unmanaged, Unreachable, Failed in Sync, or Partially Synced, check the connectivity of the node using the ping command, Telnet, or any other utility.

Defect Information—Collect the following information for further analysis:

•Complete screen snapshots for the investigative commands used for debugging this issue.

•Configserver.log

Possible alternative workaround—None.

J.10.7.2.5 SNMP Set Error

This error occurs when the SNMP SET operation is done on an uneditable MIB object or when you use invalid values.

Step 1 Open the /opt/svplus/log/configserver.log file.

Step 2 Check for the last part of the document name.

For example, if the document name is AAA-BBB-CCC.xml, then the document AAA-BBB-CCC.xml can be found in the /opt/svplus/xml/configcenter/CCC/ directory.

Cisco Transport Manager Release 6.0 User Guide

J-80 78-16845-01