Cisco Systems 78-16845-01 appendix Cross Application-Configuration Center as Drag Source

Appendix J Troubleshooting

J.10.7 Configuration Center Management

•Results in the Operation Not Supported message box

Step 1 Determine if the drag-and-drop functionality is supported for the dropped object.

The following objects can be dropped from the tree view to the content pane:

•For the Element tab, the Network, Node, Card, Line, Port, IMA, and IMA link objects are supported and Folder objects are not supported.

•For the Connection tab, the Node, Card, Line, and Port objects are supported and Folder, IMA, and IMA link objects are not supported.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information, specifically any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.9 Cross Application—Configuration Center as Drag Source

As drag source, the drag-and-drop functionality of an object from the Configuration Center's tree view or Element tab to another CTM application fails to display the selected object in the target application.

Step 1 Determine if the drag-and-drop functionality is supported for the selected object.

Step 2 Determine if the target application supports the drag-and-drop functionality for the dropped object.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information, specifically any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.10 Cross Application—Configuration Center’s Element Tab as Drop Target

The drag-and-drop functionality of a network element from another CTM application to the

Configuration Center's Element tab content pane does one of the following:

•Fails to open an internal frame

•Fails to recycle the contents of an existing frame to display the dropped object's attributes

•Results in the Operation Not Supported message dialog box

Cisco Transport Manager Release 6.0 User Guide

J-76 78-16845-01