Cisco Systems 78-16845-01 appendix Drop Target Displays Incorrect Object or Object Data, 111

Appendix J Troubleshooting

J.10.9 Diagnostics Center Problems

•Cmsvr.log file under the /opt/svplus/log directory.

•DCServer.log file under the /opt/svplus/log directory. Possible alternative workaround—None.

J.10.9.1.6 Drag and Drop from/to Diagnostics Center to/from Other Applications

As a drag source, the drag-and-drop functionality of an object from the Diagnostics Center to another CTM application fails to display the selected object in the target application.

As a drop target, the drag-and-drop functionality from another application to the Diagnostics Center’s content pane (a) fails to open an internal frame or recycle the contents of an existing frame to display the dropped object's attributes or (b) results in the 'Operation Not Supported' message dialog box.

Step 1 Determine whether the drag-and-drop functionality is supported for the selected object.

Step 2 Determine whether the target application supports the drag-and-drop functionality for the dropped object.

Step 3 Determine whether the source and the target application belong to the same instance of the Java VM. CTM framework does not support drag-and-drop functionality across applications belonging to different Java VMs.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Cmsvr.log file under the /opt/svplus/log directory.

•DCServer.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.9.1.7 Drop Target Displays Incorrect Object or Object Data

The Diagnostics Center's internal frame opens successfully, but either it displays either information related to another object or the dropped object attribute values are not correct.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•DCServer.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.9.1.8 Diagnostics Center Does Not Respond (GUI Is Grayed Out)

Step 1 Determine whether a Java DOS window has already been enabled.

a.Launch the WebStart application.

b.Click on File > Preferences.

c.Select the Java tab.

	Cisco Transport Manager Release 6.0 User Guide
78-16845-01		J-111