Cisco Systems 78-16845-01 J.10.9.1.6 Drag and Drop from/to Diagnostics Center to/from Other Applications , J.10.9.1.7 Drop Target Displays Incorrect Object or Object Data , J.10.9.1.8 Diagnostics Center Does Not Respond (GUI Is Grayed Out)

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Cisco Transport Manager Release 6.0 User Guide
78-16845-01
Appendix J Troubleshooting
J.10.9 Diagnostics Center Problems
•Cmsvr.log file under the /opt/svplus/log directory.
•DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.9.1.6 Drag and Drop from/to Diagnostics Center to/from Other Applications
As a drag source, the drag-and-drop functionality of an object from the Diagnostics Center to another
CTM application fails to display the selected object in the target application.
As a drop target, the drag-and-drop functionality from another application to the Diagnostics Center’s
content pane (a) fails to open an internal frame or recycle the contents of an existing frame to display
the dropped object's attributes or (b) results in the 'Operation Not Supported' message dialog box.
Step 1 Determine whether the drag-and-drop functionality is supported for the selected object.
Step 2 Determine whether the target application supports the drag-and-drop functionality for the dropped
object.
Step 3 Determine whether the source and the target application belong to the same instance of the Java VM.
CTM framework does not support drag-and-drop functionality across applications belonging to different
Java VMs.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Cmsvr.log file under the /opt/svplus/log directory.
•DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.9.1.7 Drop Target Displays Incorrect Object or Object Data
The Diagnostics Center's internal frame opens successfully, but either it displays either information
related to another object or the dropped object attribute values are not correct.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.9.1.8 Diagnostics Center Does Not Respond (GUI Is Grayed Out)
Step 1 Determine whether a Java DOS window has already been enabled.
a. Launch the WebStart application.
b. Click on File > Preferences.
c. Select the Java tab.