Cisco Systems 78-16845-01 appendix Registration with RtmProxy Failed, Not Receiving Any Traps, 124

Appendix J Troubleshooting

J.10.12 Service Agent Problems

J.10.12.1.1 Registration with RtmProxy Failed

Manager's SNMP request to register with RtmProxy returned an error.

Step 1 Verify that the CTM core is up and running by executing ps -ef grep RtmProxy on the CTM machine. Step 2 Verify that the snmpset request was sent to port 8161.

Step 3 Verify that the community string for the snmpset is set to private.

Step 4 Verify that the MIB objects that are being set are correct.

The MIB objects that should be set for the Manager's registration are:

•stratacom.rtm.trapsConfig.trapConfigTable.trapConfigEntry.managerRowStatus

•mstratacom.rtm.trapsConfig.trapConfigTable.trapConfigEntry.trapFilterRegisterCategory

•stratacom.rtm.trapsConfig.trapConfigTable.trapConfigEntry.managerPortNumber

Step 5 Verify that the IP address to which you are sending the snmpset request is correct.

Defect Information—Collect the following information for further analysis:

•RtmProxy.log* and snmpd.log* Possible alternative workaround—None.

J.10.12.1.2 Not Receiving Any Traps

Traps are not being received on the port with which the Manager registered.

Step 1 Verify that the registration with RtmProxy went through successfully. If the registration did not go through, see J.10.12.1.1 Registration with RtmProxy Failed, page J-124.

Step 2 Use the following to verify that the port number that RtmProxy is sending traps to is the same as the port number on which the trap receive utility or Manager is listening.

tballraker29% /opt/OV/bin/snmpget -d -v1 -p8161 -t 3000 -r 0 -cpublic 172.28.131.137 stratacom.rtm.trapsConfig.trapConfigTable.trapConfigEntry.managerPortNumber.172.28.131.158

where 172.28.131.137 is the CTM IP address and 172.28.131.158 is the Manager IP address (or IP address of the station where the trap receive utility is running).

Step 3 Use the following to verify that the Manager is still registered with RtmProxy.

tballraker29% /opt/OV/bin/snmpget -d -v1 -p8161 -t 3000 -r 0 -cpublic 172.28.131.137 stratacom.rtm.trapsConfig.trapConfigTable.trapConfigEntry.managerRowStatus.172.28.131.158

where 172.28.131.137 is the CTM IP address and 172.28.131.158 is the Manager IP address (or IP address of the station where the trap receive utility is running).

The SNMP should return 1.

Defect Information—Collect the following information for further analysis:

•RtmProxy.log* and snmpd.log*

Possible alternative workaround—Reregister with RtmProxy.

	Cisco Transport Manager Release 6.0 User Guide
J-124	78-16845-01