Appendix J Troubleshooting
J.10.9 Diagnostics Center Problems
Step 3 Use any SNMP tool and check whether the MIB objects are retrievable.
Step 4 Narrow down the problem by selecting one counter at a time and determining for which counters the polling fails.
Defect
•DCServer.log file from /opt/svplus/log directory.
•Screen snapshots; in particular, error/information messages dialog boxes.
•CLI output of dspcd <slot No> for that card. Output of any appropriate CLI commands used.
•If step 4 was performed, provide the list of counters for which polling failed.
Possible alternative
J.10.9.2.6 Some Real-Time Counters Are Not Shown
Some
Step 1 Check whether the counters are applicable to the card (version/mode if applicable).
Step 2 Check any appropriate commands from the CLI.
Step 3 Use any SNMP tool and check whether the MIB objects are retrievable.
Defect
•DCServer.log file from /opt/svplus/log directory.
•Screen snapshots; in particular, error/information messages dialog boxes.
•CLI output of dspcd <slot No> of the card.
•List of missing counters for the particular node/card.
Possible alternative
J.10.9.2.7 Unable to Start, Stop, or Modify BERT Operations
Unable to start, stop, or modify BERT operations from the Diagnostics Center.
Step 1 Check whether the node is reachable and the community strings are set correctly.
Step 2 Check whether the card is in the Active state.
Step 3 Check whether the correct VarBinds have been sent for snmpset.
Step 4 Check whether the options set for start/stop/modify BERT are applicable.
Step 5 Check whether the BERT operations are successful in the CLI with the options chosen from the Diagnostics Center.
Step 6 The Diagnostics Center sends only the mandatory and modified values to the Diagnostics Center server for snmpset. Use any SNMP tool with these values alone and perform a BERT operation. If it succeeds, then there is some problem with the Diagnostics Center.
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