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Cisco Systems 78-16845-01 appendix 138

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Appendix J Troubleshooting

J.10.13 Miscellaneous Problems

•TRANSFER_RETRY—Specifies that the transfer request needs to be retried.

•TRANSFER_FAILED—Specifies that cwmftpd was unable to transfer the file.

•CONTROL_CONN_TIMEOUT—This exception will be thrown where there is no transfer of information for X seconds once the FTP session is opened.

Related key index entries: FTP log

	Cisco Transport Manager Release 6.0 User Guide
J-138	78-16845-01

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Cisco Systems 78-16845-01 appendix 138

Contents

Troubleshooting Server Problems Conditions that Affect CTM Server Performance CTM Server Does Not Respond Cannot Connect to the CTM Server NE Connection State Is Listed as Unavailable Launching Tables Results in Database Errors Snmp Traps Are Not Forwarded from NEsTrap Port Is Unavailable Problems with ONS 15530 and ONS 15540 Configuration Performance Monitoring Data Is Not Displayed CTC-Based NE Is Not Discovered CTC-Based NE Is Not ReachableONS 15501, ONS 15540, or ONS 15530 Is Not Reachable Circuits Are Not Displayed Circuit State for Monitor Circuits Reads Duplicate IDNE Model Type Appears as Unknown Memory Backup, Memory Restore, or Software Download Fails Cannot Copy CTC Binary to the CTM ServerGetinfo.sh Script Fails Using the get nestate Command Database Is Not Available Database Timeout Occurs Are the CTM Client and the CTM Server Connected?Cannot Log In as Provisioner or Operator Cannot Authenticate User Message Appears Model Index Is Unknown Cannot Delete an NE CTC Fails to StartAdded a New Software Version to the Wrong NE Cannot Delete a Subnetwork Cannot Move an NE Between SubnetworksCannot Schedule Jobs NE Displays Incorrect Configuration Management Data Bandwidth-Intensive Operations Are Blocked Cannot Customize the Network Map How Do I Collect Thread Dumps? Snmptrap Click OK How Do I Replace the Alarm Interface Panel? Client Debug Messages CTM GateWay/TL1 Problems Cisco CRS-1 and Catalyst 6509 Problems Cat6509 enable# set snmp trap enable all CTM Does Not Receive Traps from the Catalyst CTM Does Not Receive syslog Events from the Catalyst Syslog CTM Does Not Collect Historical PM Data for the CRS-1 Memory Backup or Restore Fails for the CRS-1 Click NE Service Cannot Delete an Out-of-Service NE from CTM How Do I Configure Telnet on the CRS-1?How Do I Configure SSH on the CRS-1? How Do I View the Snmp Configuration on the Catalyst 6509? How Do I Load a Software Image on the Catalyst 6509? Output is similar to the following example Reporting XR 12000 Issues CTM Cannot Discover an XR 12000 Node 4 XR 12000 Alarm and Event Reporting Issues 5 XR 12000 PM Collection Issues 6 XR 12000 BGP and CDP Neighbor Discovery Issues 7 XR 12000 NE Explorer Applications Are Disabled Discovery Issues at Startup Discovery MechanismNo Nodes Are Discovered Output of the switch CLI, selnd, and dbnds Node Name Is Incorrect in the Database Node Alarm Is Shown Incorrectly in the Database Node IP Is Incorrect in the Database Reachable Node Is Shown as Unreachable CTM State Is Incorrect Discovery Issues at Runtime Collect the output of the switch CLI, selnd, and dbnds Equipment Management Problems Node Mode Remains Ls -ltr *.9 SMCARD01SRM.CF Node Resync Mode Is SMCARD01RPM.CF EMCSnmpFunccProcFuncGenNodeBulkFile1 entering Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Database Table Population Through Traps and Snmp Upload Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems You should see something like the following Figure J-1shows the end-to-end architecture Figure J-1 CTM End-to-End Architecture Basic Issues Topology Discovery Issues Appendix J Troubleshooting CTM CLI Network Element Discovery Issues All the Cards Under a Node Are Missing Cisco Transport Manager Release 6.0 User Guide 78-16845-01 Appendix J Troubleshooting Alarm Processing Basics XML Schema for Alarm Rules Figure J-2 Client/Server Architecture for Alarm Components Figure J-3 Correlated Alarm Rule Diagram Alarm Severity and Object Severity Figure J-5 Transient Alarm Rule Diagram Cisco Transport Manager Release 6.0 User Guide 78-16845-01 Alarm List Shows Alarm that Does Not Exist on Platform Transient Event Has Disappeared Unexpectedly Chassis View Problems Chassis View Basics Lines Not Displayed in the Chassis View Card Not Displayed in the Chassis View RPM Card Status Not Updated Ethernet Status Not Updated on PXM CardsHIST, CBRX, and Cbtx Status Not Updated in MGX Nodes 10.6.4 DCA/DCB Status Not Displayed on PXM Cards Lines Not Selectable Configuration Center ManagementConfiguration Center Framework Wrong Tooltip Is Displayed Cannot Launch the Configuration Center Choose Tools Configuration Center from any application Appendix J Troubleshooting Configuration Center Management Element Management-Drag and Drop Within Configuration Center Element Tab-Internal Frame Does Not Launch Cross Application-Configuration Center as Drag Source Appendix J Troubleshooting Configuration Center Management Configuration Center-Element Management XML Parsing Error Snmp No Data Error Details, Create, Delete, and Refresh Buttons Are Not Enabled Snmp Timeout Error Snmp Set Error Object Not Found In Tree View Error Element Data Inconsistent with Switch Connection Management Problems Configuration Center GUI-Framework IssuesConfig Server Reports Error Messages Appendix J Troubleshooting Connection Management Problems Appendix J Troubleshooting Connection Management Problems Cross Application-Connection List as Drag Source Configuration Center GUI-CM Server-Reported Errors Configuration Centers Connection Tab Does Not Respond DATABASEERRORDatabase error %s Appendix J Troubleshooting Connection Management Problems Cmsvr Errors Cannot Create One-Segment Hybrid Unsupported Service Type-General node-slot-port-version Cmsvr-Connection Diagnostic Issues TestConn or TestDelay Failed with Switch Error Connection Up/Down/Reroute Failed Connection Trace Failures Cmgrd High-Level Connection Management Subsystem Architecture Figure J-6 Connection Management Subsystem Cmgrd-Sdbroker Errors Related key index entries cmgrd, sdbroker, vpi/vci Appendix J Troubleshooting Connection Management Problems Cmgrd Errors 100 101 102 Cmgrd-Switch Errors 103 104 105 106 Diagnostics Center Problems 107 Diagnostics Center Framework 108 Cannot Launch Diagnostics Center 109 110 Diagnostics Center Does Not Respond GUI Is Grayed Out Drop Target Displays Incorrect Object or Object Data111 Diagnostics Center Server-Specific Issues 112 XML Parser Error Snmpcommtimeout Error While Polling MIB Objects113 Polling of Real-Time Counters Fails Node Sync-Up Status Are Not Shown in the Diagnostics CenterNode Resync Fails 114 Some Real-Time Counters Are Not Shown Unable to Start, Stop, or Modify Bert Operations115 Cannot Perform Connection Diagnostics Unable to Start/Stop IMA Link Test Patterns116 Miscellaneous Issues or Problems in Diagnostics Center Performance Management Collection and Parsing ProblemsPM Collection Issues Pmcollector-Generic Troubleshooting 118 PM Collection Fails for the Node-Log File Shows Snmp failed 119 PM Collection Fails for the Node-Log File Shows Ftp failed 120 StatsParser-Generic Troubleshooting Statistics Report ProblemsPM Parsing Issues 121 You Collected Data but You See No Data Available You See FDNs for Other Entities when You Generate a ReportStatistics Report You Generated a Report but Do Not See Data for a Long Time RtmProxy Service Agent ProblemsUtilization Report Value Is Greater than 100% 123 Registration with RtmProxy Failed Not Receiving Any Traps124 Nodal Community Strings Do Not Work Audit Trail Logging Mechanism ProblemsManager Gets Deregistered 125 Audit Trail Log File Naming Convention Miscellaneous ProblemsAuditLogger.conf Usage 126 10.13.1 NTS Nodes Stay in Mode 1 After ColdStartConfig Change or Provisioning Activity Not Reflected on CTM 127 How To Interpret NTS Log 128 Connection Inconsistency Between the Switch and GUI Data Inconsistency129 Each output line is similar to this 130 Process ID of the sdbroker will be returned 131 Inconsistent Connection Status Inconsistent Connection Secondary Status132 Incomplete Connections 133 CTM FTP Daemon Generic TroubleshootingFTP Username and Password FTP Daemon Overview Cwmftpd-File Not Available On Switch FTP Sessions in Switch135 10.13.3.7 421 Session Limit Reached 10.13.3.8 499 Session Limit Reached136 General Log Information Failed to Acquire a Session with a SwitchFailed to Acquire Session After All Retries 137 138