Cisco Systems 78-16845-01 appendix Appendix J Troubleshooting Connection Management Problems

Appendix J Troubleshooting

J.10.8 Connection Management Problems

Note For connection management, the Configuration Center communicates with the Connection Management Server process.

•NE—Manages the nodes and their components.

Note For network element management, the Configuration Center communicates with the Config Server process.

The Configuration Center's Connection tab is the main window for creating, modifying, and viewing network connections. The Connection tab content pane provides additional tabs for creating connections (Advanced Mode and Quick Mode tabs) and retrieving a list of existing connections (Connection tab).

The Configuration Center uses the CTM framework and workflow mechanism to launch applications and to create and display connection information.

•Connections can be selected in CTM applications, and the Configuration Center (Connection Tab) can be launched to view/modify the selected connection.

•Connections can be dragged and dropped from other application to the Configuration Center's Connection tab for modification.

The following sections describe guidelines for troubleshooting issues related to creating, modifying, and viewing network connection using the Configuration Center.

J.10.8.1.1 Connections Tab—Double-Click Operation on Tree View Does Not Launch Connection's Internal Frame

The double-click operation on a network element in the tree view on the Connection tab (a) fails to open an internal frame, (b) fails to recycle the contents of an existing internal frame to display the double-clicked connections attributes, or (c) results in the Operation Not Supported message dialog box.

Step 1 Determine if the double-click operation is supported for the selected object.

The Connection tab supports connection management for the Node, Card, Line, and Port objects. The drag-and-drop functionality of Folder, IMA, and IMA link objects is not supported.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information; in particular, any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•Configserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.8.1.2 Connections Tab—Drag and Drop Does Not Launch Connection's Internal Frame

The drag-and-drop functionality of a network element from the Configuration Center tree view to the Connections tab's content pane (a) fails to open an internal frame, (b) fails to recycle the contents of an existing frame to display the dropped object's attributes, or (c) results in the 'Operation Not Supported' message dialog box.

Cisco Transport Manager Release 6.0 User Guide

J-84 78-16845-01