Cisco Systems 78-16845-01 Service Agent Problems, Utilization Report Value Is Greater than 100%

Appendix J Troubleshooting

J.10.12 Service Agent Problems

This is an error on the server while forming FDN.

Defect Information—Collect the following information for further analysis:

•/opt/svplus/log/srtserver.log Possible alternative workaround—None.

J.10.11.6 Utilization Report Value Is Greater than 100%

The Utilization report value is greater than 100%.

This is an error.

Defect Information—Collect the following information for further analysis:

•/opt/svplus/log/srtserver.log Possible alternative workaround—None.

J.10.12 Service Agent Problems

RtmProxy is the only component in the Service Agent that is used in CTM. The Service Agent processes your requests through SNMP, convey them to the switch agent, and finally returns the result to you.

J.10.12.1 RtmProxy

RtmProxy is CTM's northbound SNMP interface, providing traps from all switches to customer applications. It is an interface with which the customer application registers for traps. The customer application uses SNMP to register with RtmProxy. Figure J-7shows the flow of information.

Figure J-7

Event

NTS

Databroker

RTMProxy

Port 9863

RtmProxy

Master	Port 8161
Agent

	OSS/
Port 162	Manager

120753

The OSS/Manager send an SNMP request to port 8161 of the CTM machine. In this request, the OSS/Manager specify the port on which OSS/Manager are listening for. In the above example, the Manager is sent traps on port 162. The registration, deregistration, and other such scripts can be found at /opt/svplus/scripts/proxyscripts/rtmproxy on a CTM machine. These scripts can be used for reference for registration and deregistration with RtmProxy. These scripts are meant only for internal use.

	Cisco Transport Manager Release 6.0 User Guide
78-16845-01		J-123