Cisco Systems 78-16845-01 appendix Appendix J Troubleshooting

Appendix J Troubleshooting

J.10.5 Configuration Center, Chassis View, Diagnostics Center, and Statistics Report Problems

J.10.5.3.1 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Does Not Show a Node

Step 1 Check whether the nodes are discovered. See J.10.2.1 No Nodes Are Discovered, page J-34for more information.

Step 2 Check whether NMServer has the nodes in its cache. This can be done by using the command nmControl on the CTM CLI.

Step 3 If the nodes or trunks are in the NMServer cache, open a new GUI and verify whether the nodes are shown in it.

Defect Information—Collect the following information for further analysis:

•topod.log, ILMITopoc.log, and NMServer.log

•nmControl.dump

•CMSCclient.log

Possible alternative workaround—Open a new GUI and a new Configuration Center, Chassis View, Diagnostics Center, or Statistics Report.

J.10.5.3.2 Node Information Incorrect on the Configuration Center, Chassis View, Diagnostics Center, or Statistics Report

Step 1 Check the node information in the database using selnd command.

Step 2 Check the node information in the NMServer's cache. This can be done by using the command nmControl on the CTM CLI.

Step 3 Check the CMSCclient.log for the node information.

Step 4 From nmClient, use the getTopology option to retrieve the node information and verify whether it matches the database and the GUI.

Step 5 If the node information is correct in the NMServer cache, open a new GUI and verify whether the node is shown correctly in it.

Defect Information—Collect the following information for further analysis:

•topod.log, ILMITopoc.log, and NMServer.log

•selnd o/p

•nmControl.dump

•CMSCclient.log

Possible alternative workaround—Open a new GUI and a new Configuration Center, Chassis View, Diagnostics Center, or Statistics Report.

J.10.5.3.3 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Shows a Node that Is Not in the Network

Step 1 Check the node information in the database by querying the node, packet_line table. Verify whether the node is active.

Step 2 If the node is active, see J.10.2.1 No Nodes Are Discovered, page J-34.

Cisco Transport Manager Release 6.0 User Guide

78-16845-01 J-57