Cisco Systems 78-16845-01 appendix Configuration Center GUI-CM Server-Reported Errors

Appendix J Troubleshooting

J.10.8 Connection Management Problems

•Configserver.log file under the /opt/svplus/log directory. Possible alternative workaround—None.

J.10.8.1.8 Cross Application—Connection Tab's Content Pane as Drop Target

The drag-and-drop functionality of a connection object from another application to the Configuration Center's connection tab content pane (a) fails to open an internal frame, (b) fails to recycle the contents of an existing frame to display the newly dropped connection object, or (c) results in the 'Operation Not Supported' message dialog box.

Step 1 Determine if the source and the target application belong to the same instance of the Java virtual machine (VM). CTM framework does not support drag-and-drop functionality across applications belonging to different Java VMs.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information; in particular, any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•Configserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.8.1.9 Configuration Center's Connection Tab Does Not Respond

The Configuration Center's Connection tab does not respond and the GUI is disabled.

Step 1 Try to reproduce the problem in order to collect additional Java-related data using the Java DOS window.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•Configserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.8.2 Configuration Center GUI—CM Server-Reported Errors

For connection management, the Configuration Center communicates with the Connection Management (CM) Server process to (a) create, modify, delete, or retrieve connections and (b) create, modify, delete, or retrieve a connection template. The CM Server throws application exceptions if it cannot successfully complete the requested operation. The CM Server exception contains an error message that describes the error condition. The Configuration Center displays the reported error message for further analysis. In

Cisco Transport Manager Release 6.0 User Guide

78-16845-01 J-87