Cisco Systems 78-16845-01 appendix Element Tab-Internal Frame Does Not Launch

Appendix J Troubleshooting

J.10.7 Configuration Center Management

J.10.7.1.5 Element Tab—Internal Frame Does Not Launch

When the Element tab is selected and you double-click on a supported network element, an internal frame is not created or the content of an existing internal frame is not recycled.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.6 Element Tab—Drag-and-Drop Functionality Does Not Launch An Internal Frame

When the Element tab is selected and you drag and drop supported network elements to the Element tab's content pane, an internal frame is not created or the content of an existing internal frame is not recycled.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.7 Element Tab—Create, Details, Modify, and Refresh Button Issues

When the Element tab is selected and an object is displayed in an internal frame, the Create, Details, Modify, and Refresh buttons either do not launch other internal frames for further provisioning or they do not update the user interface with data for the selected operation.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.8 Element Management—Drag and Drop Within Configuration Center

The drag-and-drop functionality of a network element from the Configuration Center tree view to the Element tab's content pane does one of the following:

•Fails to open an internal frame

•Fails to recycle the contents of an existing frame to display the object's attributes

Cisco Transport Manager Release 6.0 User Guide

78-16845-01 J-75