CTM Server Does Not Respond | Cisco Systems 78-16845-01 specs

Appendix J Troubleshooting

J.2.2 CTM Server Does Not Respond

If you are experiencing any of these conditions, contact your account representative. Your account representative can engage Cisco’s Advanced Services team to audit your CTM server and recommend a higher-capacity server and resources.

J.2.2 CTM Server Does Not Respond

Step 1 Log in as the root user on the Solaris workstation where the CTM server is installed.

Step 2 Enter the following command to view the status of the CTM server processes:

showctm

If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality to run commands as nonroot, enter the following command:

sudo showctm

If there is a line containing /CTMServer, the CTM server is running.

If there is no line containing /CTMServer, the CTM server is not running. Proceed to Step 3.

Note You can also check the ctmop.log file in /opt/CiscoTransportManagerServer/log to determine if the server was stopped by another user or if it stopped abnormally. If it stopped abnormally, proceed to Step 3.

Step 3 Run the getinfo.sh CTM server tool and send the data to Cisco technical support for analysis.

If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality to run commands as nonroot, enter the following command:

sudo getinfo.sh

Step 4 Start the CTM server by using the ctms-start script in the /opt/CiscoTransportManagerServer/bin directory.

a.Log in as the root user.

b.Change the directory to /opt/CiscoTransportManagerServer/bin and enter the following command:

ctms-start

If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality to run commands as nonroot, enter the following command:

sudo ctms-start

If the preceding procedure does not solve the problem, complete the following steps:

Step 1 Verify that the /opt/CiscoTransportManagerServer/cfg/CTMServer.cfg file is not corrupted. The file should contain the db-config-mode = auto parameter in the [database] section. If the entry is missing, the CTM server configuration file is corrupt. Reinstall the CTM server.

Cisco Transport Manager Release 6.0 User Guide

	78-16845-01	J-3

Image 3

Cisco Systems 78-16845-01 appendix CTM Server Does Not Respond

Contents

Troubleshooting Conditions that Affect CTM Server Performance Server Problems CTM Server Does Not Respond Cannot Connect to the CTM Server NE Connection State Is Listed as Unavailable Launching Tables Results in Database Errors Snmp Traps Are Not Forwarded from NEsTrap Port Is Unavailable Performance Monitoring Data Is Not Displayed Problems with ONS 15530 and ONS 15540 Configuration CTC-Based NE Is Not Discovered CTC-Based NE Is Not ReachableONS 15501, ONS 15540, or ONS 15530 Is Not Reachable Circuits Are Not Displayed Circuit State for Monitor Circuits Reads Duplicate IDNE Model Type Appears as Unknown Memory Backup, Memory Restore, or Software Download Fails Cannot Copy CTC Binary to the CTM ServerGetinfo.sh Script Fails Database Is Not Available Using the get nestate Command Database Timeout Occurs Are the CTM Client and the CTM Server Connected?Cannot Log In as Provisioner or Operator Model Index Is Unknown Cannot Authenticate User Message Appears Cannot Delete an NE CTC Fails to StartAdded a New Software Version to the Wrong NE Cannot Delete a Subnetwork Cannot Move an NE Between SubnetworksCannot Schedule Jobs Bandwidth-Intensive Operations Are Blocked NE Displays Incorrect Configuration Management Data Cannot Customize the Network Map Snmptrap How Do I Collect Thread Dumps? Click OK Client Debug Messages How Do I Replace the Alarm Interface Panel? CTM GateWay/TL1 Problems Cisco CRS-1 and Catalyst 6509 Problems CTM Does Not Receive Traps from the Catalyst Cat6509 enable# set snmp trap enable all Syslog CTM Does Not Receive syslog Events from the Catalyst CTM Does Not Collect Historical PM Data for the CRS-1 Memory Backup or Restore Fails for the CRS-1 Click NE Service Cannot Delete an Out-of-Service NE from CTM How Do I Configure Telnet on the CRS-1?How Do I Configure SSH on the CRS-1? How Do I Load a Software Image on the Catalyst 6509? How Do I View the Snmp Configuration on the Catalyst 6509? Output is similar to the following example CTM Cannot Discover an XR 12000 Node Reporting XR 12000 Issues 5 XR 12000 PM Collection Issues 4 XR 12000 Alarm and Event Reporting Issues 7 XR 12000 NE Explorer Applications Are Disabled 6 XR 12000 BGP and CDP Neighbor Discovery Issues Discovery Issues at Startup Discovery MechanismNo Nodes Are Discovered Node Name Is Incorrect in the Database Output of the switch CLI, selnd, and dbnds Node IP Is Incorrect in the Database Node Alarm Is Shown Incorrectly in the Database CTM State Is Incorrect Reachable Node Is Shown as Unreachable Discovery Issues at Runtime Collect the output of the switch CLI, selnd, and dbnds Equipment Management Problems Node Mode Remains Ls -ltr *.9 SMCARD01SRM.CF SMCARD01RPM.CF Node Resync Mode Is EMCSnmpFunccProcFuncGenNodeBulkFile1 entering Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Database Table Population Through Traps and Snmp Upload Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems You should see something like the following Figure J-1shows the end-to-end architecture Figure J-1 CTM End-to-End Architecture Basic Issues Topology Discovery Issues Appendix J Troubleshooting CTM CLI All the Cards Under a Node Are Missing Network Element Discovery Issues Cisco Transport Manager Release 6.0 User Guide 78-16845-01 Appendix J Troubleshooting Alarm Processing Basics Figure J-2 Client/Server Architecture for Alarm Components XML Schema for Alarm Rules Figure J-3 Correlated Alarm Rule Diagram Figure J-5 Transient Alarm Rule Diagram Alarm Severity and Object Severity Cisco Transport Manager Release 6.0 User Guide 78-16845-01 Alarm List Shows Alarm that Does Not Exist on Platform Transient Event Has Disappeared Unexpectedly Chassis View Basics Chassis View Problems Card Not Displayed in the Chassis View Lines Not Displayed in the Chassis View 10.6.4 DCA/DCB Status Not Displayed on PXM Cards Ethernet Status Not Updated on PXM CardsHIST, CBRX, and Cbtx Status Not Updated in MGX Nodes RPM Card Status Not Updated Wrong Tooltip Is Displayed Configuration Center ManagementConfiguration Center Framework Lines Not Selectable Choose Tools Configuration Center from any application Cannot Launch the Configuration Center Appendix J Troubleshooting Configuration Center Management Element Tab-Internal Frame Does Not Launch Element Management-Drag and Drop Within Configuration Center Cross Application-Configuration Center as Drag Source Appendix J Troubleshooting Configuration Center Management XML Parsing Error Configuration Center-Element Management Details, Create, Delete, and Refresh Buttons Are Not Enabled Snmp No Data Error Snmp Set Error Snmp Timeout Error Object Not Found In Tree View Error Element Data Inconsistent with Switch Connection Management Problems Configuration Center GUI-Framework IssuesConfig Server Reports Error Messages Appendix J Troubleshooting Connection Management Problems Appendix J Troubleshooting Connection Management Problems Cross Application-Connection List as Drag Source Configuration Centers Connection Tab Does Not Respond Configuration Center GUI-CM Server-Reported Errors DATABASEERRORDatabase error %s Appendix J Troubleshooting Connection Management Problems Cmsvr Errors Cannot Create One-Segment Hybrid Unsupported Service Type-General node-slot-port-version TestConn or TestDelay Failed with Switch Error Cmsvr-Connection Diagnostic Issues Connection Trace Failures Connection Up/Down/Reroute Failed Cmgrd Figure J-6 Connection Management Subsystem High-Level Connection Management Subsystem Architecture Cmgrd-Sdbroker Errors Related key index entries cmgrd, sdbroker, vpi/vci Appendix J Troubleshooting Connection Management Problems 100 Cmgrd Errors 101 102 103 Cmgrd-Switch Errors 104 105 106 107 Diagnostics Center Problems 108 Diagnostics Center Framework 109 Cannot Launch Diagnostics Center 110 Diagnostics Center Does Not Respond GUI Is Grayed Out Drop Target Displays Incorrect Object or Object Data111 112 Diagnostics Center Server-Specific Issues XML Parser Error Snmpcommtimeout Error While Polling MIB Objects113 114 Node Sync-Up Status Are Not Shown in the Diagnostics CenterNode Resync Fails Polling of Real-Time Counters Fails Some Real-Time Counters Are Not Shown Unable to Start, Stop, or Modify Bert Operations115 Cannot Perform Connection Diagnostics Unable to Start/Stop IMA Link Test Patterns116 Pmcollector-Generic Troubleshooting Performance Management Collection and Parsing ProblemsPM Collection Issues Miscellaneous Issues or Problems in Diagnostics Center 118 119 PM Collection Fails for the Node-Log File Shows Snmp failed 120 PM Collection Fails for the Node-Log File Shows Ftp failed 121 Statistics Report ProblemsPM Parsing Issues StatsParser-Generic Troubleshooting You Generated a Report but Do Not See Data for a Long Time You See FDNs for Other Entities when You Generate a ReportStatistics Report You Collected Data but You See No Data Available 123 Service Agent ProblemsUtilization Report Value Is Greater than 100% RtmProxy Registration with RtmProxy Failed Not Receiving Any Traps124 125 Audit Trail Logging Mechanism ProblemsManager Gets Deregistered Nodal Community Strings Do Not Work 126 Miscellaneous ProblemsAuditLogger.conf Usage Audit Trail Log File Naming Convention 127 Nodes Stay in Mode 1 After ColdStartConfig Change or Provisioning Activity Not Reflected on CTM 10.13.1 NTS 128 How To Interpret NTS Log Connection Inconsistency Between the Switch and GUI Data Inconsistency129 130 Each output line is similar to this 131 Process ID of the sdbroker will be returned Inconsistent Connection Status Inconsistent Connection Secondary Status132 133 Incomplete Connections FTP Daemon Overview Generic TroubleshootingFTP Username and Password CTM FTP Daemon Cwmftpd-File Not Available On Switch FTP Sessions in Switch135 10.13.3.7 421 Session Limit Reached 10.13.3.8 499 Session Limit Reached136 137 Failed to Acquire a Session with a SwitchFailed to Acquire Session After All Retries General Log Information 138