Cisco Systems 78-16845-01 appendix Appendix J Troubleshooting Configuration Center Management

Appendix J Troubleshooting

J.10.7 Configuration Center Management

Step 1 Determine if the drag-and-drop functionality is supported for the dropped object.

The following objects can be dropped from the tree view to the content pane:

•For the Element tab, the Network, Node, Card, Line, Port, IMA, and IMA link objects are supported and Folder objects are not supported.

•For the Connection tab, the Node, Card, Line, and Port objects are supported and Folder, IMA and IMA link objects are not supported.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information, specifically any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.11 Element Tab—Internal Frame Displays Incorrect Object or Object Data

The Element tab successfully creates the internal frame but either it displays information related to another object or the object's attribute values are not valid.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information, specifically any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.12 Configuration Center's Element Tab Does Not Respond (GUI Is Grayed Out)

The Configuration Center's Element tab does not respond and the GUI is grayed out.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

Cisco Transport Manager Release 6.0 User Guide

78-16845-01 J-77