Appendix J Troubleshooting
J.10.13 Miscellaneous Problems
J.10.13.3 CTM FTP Daemon
This section includes the following information:
•J.10.13.3.1 FTP Daemon Overview, page
•J.10.13.3.2 Generic Troubleshooting, page
•J.10.13.3.3 FTP Username and Password, page
•J.10.13.3.4
•J.10.13.3.5
•J.10.13.3.6 FTP Sessions in Switch, page
•J.10.13.3.7 421 Session Limit Reached, page
•J.10.13.3.8 499 Session Limit Reached, page
•J.10.13.3.9 Failed to Acquire a Session with a Switch, page
•J.10.13.3.10 Failed to Acquire Session After All Retries, page
•J.10.13.3.11 General Log Information, page
J.10.13.3.1 FTP Daemon Overview
The cwmftpd process is an ILOG server that allows CTM modules to request an FTP put, get, or directory listing service to and from network nodes or other CTMs. This server acts as an FTP client from an FTP communication standpoint and performs services similar to the interactive ftp program.
The following processes use cwmftpd to FTP the files:
•ooemc
•PM collector
Related key index entries: FTP
J.10.13.3.2 Generic Troubleshooting
When performing generic troubleshooting, always do the following:
•Check whether the cwmftpd process is up and running.
psg cwmftpd
•Check the free disk space.
df
•Check whether target switch/CTM is reachable.
•Check for debug level. If logs are not giving detailed information, debug level can be increased by editing ~svplus/config/cwmftpd.conf.
•Set the config parameter, LOG_LEVEL, to 7 to get detailed logs.
Related key index entries: FTP
J.10.13.3.3 FTP Username and Password
The command cwmftpd uses the node_info table of the stratacom database to retrieve the FTP username and password. For SCM requests, scmcollsvr sends the password along with the request.
Related key index entries: FTP, username, password
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