Cisco Systems 78-16845-01 appendix Troubleshooting

A P P E N D I X J

Troubleshooting

This chapter offers troubleshooting steps to help solve high-level problems while operating CTM or CTM GateWay. Follow the troubleshooting procedures described in this chapter before contacting Cisco technical support.

This chapter includes the following troubleshooting information:

•J.1 Overview, page J-1

•J.2 Server Problems, page J-2

•J.3 Client Connectivity Problems, page J-11

•J.4 Client Operational Problems, page J-13

•J.5 Client Debug Messages, page J-20

•J.6 CTM GateWay/TL1 Problems, page J-21

•J.7 CTM GateWay/CORBA Problems, page J-21

•J.8 Cisco CRS-1 and Catalyst 6509 Problems, page J-22

•J.9 XR 12000 Problems, page J-31

•J.10 Problems with MGX Voice Gateway Devices, page J-34

Note For information about troubleshooting CiscoView problems, see I.9 Troubleshooting, page I-6in Appendix I, “Using CiscoView to Configure and Monitor ONS 15501, ONS 15530, and ONS 15540 NEs.”

J.1 Overview

Troubleshooting involves:

1.Identifying the source of the problem—Which devices, links, interfaces, hosts, or applications have the problem?

2.Locating the problem on the network—On what VLAN, subnet, or segment is the problem occurring?

3.Comparing current network performance against an established baseline—Is the performance better or worse?

4.Finding out when the problem started—When did you first see the problem? Is it recurring?

5.Determining the extent of the problem—How widespread is the problem? Is it getting worse?

Cisco Transport Manager Release 6.0 User Guide

78-16845-01 J-1