Cisco Systems 78-16845-01 J.10.8.1.3 Connection List TabCannot Launch Internal Frame to Modify an Existing Connection

J-85
Cisco Transport Manager Release 6.0 User Guide
78-16845-01
Appendix J Troubleshooting
J.10.8 Connection Ma nagement Problems
Step 1 Determine if the drag-and-drop functionality is supported for the dropped object.
The Connection tab supports the drag-and-drop functionality for the Node, Card, Line, and Port objects.
The drag-and-drop functionality of Folder, IMA, and IMA link objects is not supported.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Java Console information; in particular, any java-raised exceptions.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•Configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.8.1.3 Connection List Tab—Cannot Launch Internal Frame to Modify an Existing Connection
The Details button fails to launch an internal frame to display the connection details for a retrieved
connection.
Step 1 Check that the connection status is not in the Incomplete state.
Only connection in the OK and Fail states can be launched using the Details button on the Connection
tab.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Java Console information; in particular, any Java-raised exceptions.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•Configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.8.1.4 Advanced Mode Tab—Cannot Launch the Connection Details Dialog Box Using the Details Button
The Details button on the Advanced Mode tab fails to launch the Connection Details dialog box.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Java Console information; in particular, any Java-raised exceptions.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•Configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.