Appendix J Troubleshooting
J.2.16 Cannot Copy CTC Binary to the CTM Server
J.2.16 Cannot Copy CTC Binary to the CTM Server
If a CTC binary fails to be copied to the CTM server, the <CTM_install_directory>/cms/ directory might be missing or
J.2.17 Memory Backup, Memory Restore, or Software Download Fails
Step 1 In the Domain Explorer window, choose Administration > Job Monitor. The Job Monitor table shows the status of the operation. The reason for the failure is shown in the Additional Information column.
Step 2 Return to the Domain Explorer window and choose Administration > Error Log. The Error Log table shows information about the backup, memory restore, or download failure.
Step 3 See Appendix H, “Error Messages” for the correct action to take in response to the error.
J.2.18 Memory Autobackup, Software Commit, or Software Revert Fails
Step 1 In the Domain Explorer window, choose Administration > Audit Log. The Audit Log table shows the status of the operation.
Step 2 Return to the Domain Explorer window and choose Administration > Error Log. The Error Log table shows the reason for the failure.
Step 3 See H.2 CTM Server Error Messages, page
J.2.19 The getinfo.sh Script Fails
You might experience a problem where the getinfo.sh script fails with the following error:
“Error: permission denied while running ‘rsh.’ Check the environment and make sure the root is permitted to run .rsh on host <IP_address>.”
This problem occurs because the getinfo.sh script does not run unless an entry is made in the /.rhosts file. This problem occurs even on a local server and database configuration. This is a known issue that has been tracked as DDTS number CSCin66495.
The solution is to add an entry for the server IP address to the /.rhosts file.
Cisco Transport Manager Release 6.0 User Guide
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