Cisco Systems 78-16845-01 J.10.13 Miscellaneous Problems

J-126
Cisco Transport Manager Release 6.0 User Guide
78-16845-01
AppendixJ Troubleshooting
J.10.13 Miscellaneous Problems
This section includes the following information:
•J.10.12.2.1 AuditLogger.conf Usage, page J-126
•J.10.12.2.2 Audit Trail Log File Naming Convention, page J-126
•J.10.12.2.3 When You Open a Dialog Box in a CTM GUI, There Is No Record in the Audit Trail
Log File, page J-126
J.10.12.2.1 AuditLogger.conf Usage
The following can be configured in the configuration file:
•Location of the log file—The default is (/opt/svplus/log/AL).
•Number of days—By defining the number of days for the audit trail log files to be kept, all other
obsoleted audit trail logs will be deleted automatically.
•The name of the user group whose member can read the audit trail log files—It is a standard UNIX
user group.
J.10.12.2.2 Audit Trail Log File Naming Convention
There is one audit trail log file per day. The filename convention is defined as
AuditTrail.<mmddyyyy>.log.
Example audit trail log files: AuditTrail.10102001.log for October 10, 2001.
J.10.12.2.3 When You Open a Dialog Box in a CTM GUI, There Is No Record in the Audit Trail Log File
Step 1 Open the CTM Security Manager GUI, and check the Audit-Read permission for that CTM GUI in the
security profile associated with the user. If the Audit-Read permission is not turned on, then no record
is the expected behavior. Otherwise, go to step 2.
Step 2 Verify that the Audit Logger server is running. Use psg AuditLogger on the CTM machine. If no
AuditLogger server is running then this is the problem. Go to defect information and follow the steps to
collect all the information needed.
Step 3 Check to see if any CORBA-related exceptions have been thrown on the console. If so, collect those error
messages and/or call stacks.
Defect Information—Collect the following information for further analysis:
•Complete screen snapshots of the CTM GUI.
•Errors/exceptions thrown on the console, if any.
•log: /opt/svplus/log/AuditLogger.log*, /opt/svplus/log/LogServer.log*, AuditTrail*.log (file
location is set in /opt/svplus/config/AuditLogger.conf), /opt/svplus/log/watchdog.log.
•Core dump files in /opt/svplus/corefilesdir, especially for those AuditLogger core dump files.
J.10.13 Miscellaneous Problems
This section includes the following information:
•J.10.13.1 NTS, page J-127