Cisco Systems 78-16845-01 appendix 110

Appendix J Troubleshooting

J.10.9 Diagnostics Center Problems

J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launched

When the Diagnostics Center is launched using one of the following methods, an exception is raised and the Java Console shows the exception trace information.

•Choose the target application under the Tools menu item.

•Right-click on the selected object from the hierarchical tree, and choose the target application. Defect Information—Collect the following information for further analysis:

•Java Console information.

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•DCServer.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.9.1.4 Double-Click Operation In Diagnostics Center Tree View Does Not Launch an Internal Frame

Double-clicking on an object in the Diagnostics Center tree view does not launch an internal frame in the content window to open the object in the context pane (internal frame).

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•DCServer.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.9.1.5 Drag-and-Drop Functionality Errors Within the Diagnostics Center

The drag-and-drop functionality of a network element from the Diagnostics Center tree view to the content pane (a) fails to open an internal frame or recycle the contents of an existing frame to display the object's attributes or (b) results in the 'Operation Not Supported' message dialog box.

Step 1 Determine if the drag-and-drop functionality is supported for the dropped object.

The following objects can be dropped from the tree view to the Diagnostics Center content pane:

•For the Element tab, the Network, Node, Card, Line, Port, IMA, and IMA links objects are supported and 'Folder' objects are not supported.

•For the Connection tab, the Node, Card, Line, Port objects are supported and Folder, IMA, and IMA link objects are not supported.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

	Cisco Transport Manager Release 6.0 User Guide
J-110	78-16845-01