Cisco Systems 78-16845-01 J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launched , J.10.9.1.4 Double-Click Operation In Diagnostics Center Tree View Does Not Launch an Internal Frame , J.10.9.1.5 Drag-and-Drop Functionality Errors Within the Diagnostics Center

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Cisco Transport Manager Release 6.0 User Guide
78-16845-01
AppendixJ Troubleshooting
J.10.9 Diagnostics Center Problems
J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launched
When the Diagnostics Center is launched using one of the following methods, an exception is raised and
the Java Console shows the exception trace information.
•Choose the target application under the Tools menu item.
•Right-click on the selected object from the hierarchical tree, and choose the target application.
Defect Information—Collect the following information for further analysis:
•Java Console information.
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.9.1.4 Double-Click Operation In Diagnostics Center Tree View Does Not Launch an Internal Frame
Double-clicking on an object in the Diagnostics Center tree view does not launch an internal frame in
the content window to open the object in the context pane (internal frame).
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Java Console information.
•Screen snapshots; in particular, error/information messages dialog boxes.
•Cmsvr.log file under the /opt/svplus/log directory.
•DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None.
J.10.9.1.5 Drag-and-Drop Functionality Errors Within the Diagnostics Center
The drag-and-drop functionality of a network element from the Diagnostics Center tree view to the
content pane (a) fails to open an internal frame or recycle the contents of an existing frame to display
the object's attributes or (b) results in the 'Operation Not Supported' message dialog box.
Step 1 Determine if the drag-and-drop functionality is supported for the dropped object.
The following objects can be dropped from the tree view to the Diagnostics Center content pane:
•For the Element tab, the Network, Node, Card, Line, Port, IMA, and IMA links objects are supported
and 'Folder' objects are not supported.
•For the Connection tab, the Node, Card, Line, Port objects are supported and Folder, IMA, and IMA
link objects are not supported.
Defect Information—Collect the following information for further analysis:
•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.
•Screen snapshots; in particular, error/information messages dialog boxes.