Troubleshooting
 Server Problems
Conditions that Affect CTM Server Performance
 CTM Server Does Not Respond
 Cannot Connect to the CTM Server
 NE Connection State Is Listed as Unavailable
 Launching Tables Results in Database Errors
Snmp Traps Are Not Forwarded from NEs
Trap Port Is Unavailable
 Problems with ONS 15530 and ONS 15540 Configuration
Performance Monitoring Data Is Not Displayed
 CTC-Based NE Is Not Discovered
CTC-Based NE Is Not Reachable
ONS 15501, ONS 15540, or ONS 15530 Is Not Reachable
 Circuits Are Not Displayed
Circuit State for Monitor Circuits Reads Duplicate ID
NE Model Type Appears as Unknown
 Memory Backup, Memory Restore, or Software Download Fails
Cannot Copy CTC Binary to the CTM Server
Getinfo.sh Script Fails
 Using the get nestate Command
Database Is Not Available
 Database Timeout Occurs
Are the CTM Client and the CTM Server Connected?
Cannot Log In as Provisioner or Operator
 Cannot Authenticate User Message Appears
Model Index Is Unknown
 Cannot Delete an NE
CTC Fails to Start
Added a New Software Version to the Wrong NE
 Cannot Delete a Subnetwork
Cannot Move an NE Between Subnetworks
Cannot Schedule Jobs
 NE Displays Incorrect Configuration Management Data
Bandwidth-Intensive Operations Are Blocked
 Cannot Customize the Network Map
 How Do I Collect Thread Dumps?
Snmptrap
 Click OK
 How Do I Replace the Alarm Interface Panel?
Client Debug Messages
 CTM GateWay/TL1 Problems
 Cisco CRS-1 and Catalyst 6509 Problems
 Cat6509 enable# set snmp trap enable all
CTM Does Not Receive Traps from the Catalyst
 CTM Does Not Receive syslog Events from the Catalyst
Syslog
 CTM Does Not Collect Historical PM Data for the CRS-1
 Memory Backup or Restore Fails for the CRS-1
 Click NE Service
 Cannot Delete an Out-of-Service NE from CTM
How Do I Configure Telnet on the CRS-1?
How Do I Configure SSH on the CRS-1?
 How Do I View the Snmp Configuration on the Catalyst 6509?
How Do I Load a Software Image on the Catalyst 6509?
 Output is similar to the following example
 Reporting XR 12000 Issues
CTM Cannot Discover an XR 12000 Node
 4 XR 12000 Alarm and Event Reporting Issues
5 XR 12000 PM Collection Issues
 6 XR 12000 BGP and CDP Neighbor Discovery Issues
7 XR 12000 NE Explorer Applications Are Disabled
 Discovery Issues at Startup
Discovery Mechanism
No Nodes Are Discovered
 Output of the switch CLI, selnd, and dbnds
Node Name Is Incorrect in the Database
 Node Alarm Is Shown Incorrectly in the Database
Node IP Is Incorrect in the Database
 Reachable Node Is Shown as Unreachable
CTM State Is Incorrect
 Discovery Issues at Runtime
 Collect the output of the switch CLI, selnd, and dbnds
 Equipment Management Problems
 Node Mode Remains
 Ls -ltr *.9
 SMCARD01SRM.CF
 Node Resync Mode Is
SMCARD01RPM.CF
 EMCSnmpFunccProcFuncGenNodeBulkFile1 entering
 Appendix J Troubleshooting Equipment Management Problems
 Appendix J Troubleshooting Equipment Management Problems
 Appendix J Troubleshooting Equipment Management Problems
 Database Table Population Through Traps and Snmp Upload
 Appendix J Troubleshooting Equipment Management Problems
 Appendix J Troubleshooting Equipment Management Problems
 You should see something like the following
 Figure J-1shows the end-to-end architecture
 Figure J-1 CTM End-to-End Architecture
 Basic Issues
 Topology Discovery Issues
 Appendix J Troubleshooting
 CTM CLI
 Network Element Discovery Issues
All the Cards Under a Node Are Missing
 Cisco Transport Manager Release 6.0 User Guide 78-16845-01
 Appendix J Troubleshooting
 Alarm Processing Basics
 XML Schema for Alarm Rules
Figure J-2 Client/Server Architecture for Alarm Components
 Figure J-3 Correlated Alarm Rule Diagram
 Alarm Severity and Object Severity
Figure J-5 Transient Alarm Rule Diagram
 Cisco Transport Manager Release 6.0 User Guide 78-16845-01
 Alarm List Shows Alarm that Does Not Exist on Platform
 Transient Event Has Disappeared Unexpectedly
 Chassis View Problems
Chassis View Basics
 Lines Not Displayed in the Chassis View
Card Not Displayed in the Chassis View
 RPM Card Status Not Updated
Ethernet Status Not Updated on PXM Cards
HIST, CBRX, and Cbtx Status Not Updated in MGX Nodes
10.6.4 DCA/DCB Status Not Displayed on PXM Cards
 Lines Not Selectable
Configuration Center Management
Configuration Center Framework
Wrong Tooltip Is Displayed
 Cannot Launch the Configuration Center
Choose Tools Configuration Center from any application
 Appendix J Troubleshooting Configuration Center Management
 Element Management-Drag and Drop Within Configuration Center
Element Tab-Internal Frame Does Not Launch
 Cross Application-Configuration Center as Drag Source
 Appendix J Troubleshooting Configuration Center Management
 Configuration Center-Element Management
XML Parsing Error
 Snmp No Data Error
Details, Create, Delete, and Refresh Buttons Are Not Enabled
 Snmp Timeout Error
Snmp Set Error
 Object Not Found In Tree View Error
 Element Data Inconsistent with Switch
 Connection Management Problems
Configuration Center GUI-Framework Issues
Config Server Reports Error Messages
 Appendix J Troubleshooting Connection Management Problems
 Appendix J Troubleshooting Connection Management Problems
 Cross Application-Connection List as Drag Source
 Configuration Center GUI-CM Server-Reported Errors
Configuration Centers Connection Tab Does Not Respond
 DATABASEERRORDatabase error %s
 Appendix J Troubleshooting Connection Management Problems
 Cmsvr Errors
 Cannot Create One-Segment Hybrid
 Unsupported Service Type-General node-slot-port-version
 Cmsvr-Connection Diagnostic Issues
TestConn or TestDelay Failed with Switch Error
 Connection Up/Down/Reroute Failed
Connection Trace Failures
 Cmgrd
 High-Level Connection Management Subsystem Architecture
Figure J-6 Connection Management Subsystem
 Cmgrd-Sdbroker Errors
 Related key index entries cmgrd, sdbroker, vpi/vci
 Appendix J Troubleshooting Connection Management Problems
 Cmgrd Errors
100
 101
 102
 Cmgrd-Switch Errors
103
 104
 105
 106
 Diagnostics Center Problems
107
 Diagnostics Center Framework
108
 Cannot Launch Diagnostics Center
109
 110
 Diagnostics Center Does Not Respond GUI Is Grayed Out
Drop Target Displays Incorrect Object or Object Data
111
 Diagnostics Center Server-Specific Issues
112
 XML Parser Error
Snmpcommtimeout Error While Polling MIB Objects
113
 Polling of Real-Time Counters Fails
Node Sync-Up Status Are Not Shown in the Diagnostics Center
Node Resync Fails
114
 Some Real-Time Counters Are Not Shown
Unable to Start, Stop, or Modify Bert Operations
115
 Cannot Perform Connection Diagnostics
Unable to Start/Stop IMA Link Test Patterns
116
 Miscellaneous Issues or Problems in Diagnostics Center
Performance Management Collection and Parsing Problems
PM Collection Issues
Pmcollector-Generic Troubleshooting
 118
 PM Collection Fails for the Node-Log File Shows Snmp failed
119
 PM Collection Fails for the Node-Log File Shows Ftp failed
120
 StatsParser-Generic Troubleshooting
Statistics Report Problems
PM Parsing Issues
121
 You Collected Data but You See No Data Available
You See FDNs for Other Entities when You Generate a Report
Statistics Report
You Generated a Report but Do Not See Data for a Long Time
 RtmProxy
Service Agent Problems
Utilization Report Value Is Greater than 100%
123
 Registration with RtmProxy Failed
Not Receiving Any Traps
124
 Nodal Community Strings Do Not Work
Audit Trail Logging Mechanism Problems
Manager Gets Deregistered
125
 Audit Trail Log File Naming Convention
Miscellaneous Problems
AuditLogger.conf Usage
126
 10.13.1 NTS
Nodes Stay in Mode 1 After ColdStart
Config Change or Provisioning Activity Not Reflected on CTM
127
 How To Interpret NTS Log
128
 Connection Inconsistency Between the Switch and GUI
Data Inconsistency
129
 Each output line is similar to this
130
 Process ID of the sdbroker will be returned
131
 Inconsistent Connection Status
Inconsistent Connection Secondary Status
132
 Incomplete Connections
133
 CTM FTP Daemon
Generic Troubleshooting
FTP Username and Password
FTP Daemon Overview
 Cwmftpd-File Not Available On Switch
FTP Sessions in Switch
135
 10.13.3.7 421 Session Limit Reached
10.13.3.8 499 Session Limit Reached
136
 General Log Information
Failed to Acquire a Session with a Switch
Failed to Acquire Session After All Retries
137
 138