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Gateway E-3200 System, Your E-3200, Maintaining and, Troubleshooting

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Maintaining andTroubleshootingYour E-3200System

Part #8502684

MAN US E3200 TECH REF R0

7/98

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Contents

Page Maintaining and Troubleshooting Your E-3200 System Notices Contents Preface Case Access System Components BIOS Setup Utility Troubleshooting Appendix A Index Preface Conventions Used in This Guide Safety Instructions There is a danger of explosion if the complementary •The power cord or plug is damaged Case Access Static Electricity Precautions Opening the Case To remove the chassis cover To remove the front bezel Closing the Case To replace the front bezel To replace the chassis cover Page System Components System board Page Riser card Back of riser card Front of riser card Page I/O connectors Removing the System Board To remove the system board Page To reinstall the system board Replacing the Processor To replace the E-3200processor Page Page Page Setting the Jumpers Configure mode To change processor/bus speeds and passwords Recovery mode To recover the BIOS 8.Place the bootable diskette containing the BIOS files into drive A 11.Open the case, observing the “Static Electricity Precautions” on page 12.Place the jumper back on pins 1-2on the J5G1 jumper 13.Close the case, as described in Chapter 14.Reconnect the power cord and turn on the system ECC Memory Installing DIMMs To install DIMMs Page To remove DIMMs Replacing and adding drives Drive Cabling Information Replacing the 3.5-inchdiskette or CD-ROMdrive To replace the drives Installing an additional 3.5-inchdevice To install an additional drive in the 3.5-inchdrive bay Replacing the hard drive To replace the hard drive Adding a second hard drive To install a second hard drive Page Adding an expansion card To add a PCI/ISA expansion card Page Heceta II hardware management Installing LANDesk Client Manager To install LANDesk Client Manager Replacing the battery To replace the battery Troubleshooting the battery installation Page Using Your System Restoration BIOS Setup Utility Using the Setup Utility Page Updating the BIOS To update the BIOS 14.As the system starts up, verify that the correct BIOS version is reported Page Troubleshooting Introduction Troubleshooting Checklist Verifying your configuration Troubleshooting guidelines CD-ROMProblems An audio CD produces no sound The CD-ROMdrive is not recognized by the system Hard Disk Problems The SCSI drive is not recognized by the system The IDE drive is not recognized by the system Memory/Processor Problems Memory errors were detected during system start up A new processor is not recognized by the system Modem Problems The modem is not recognized by the system Peripheral/Adapter Problems A SCSI device is not recognized by the system The diskette drive is not recognized by the system The diskette drive will not read, write, or format The diskette drive LED illuminates continuously An adapter card is not recognized by the system Printer Problems The printer will not turn on The printer is turned on but will not print The printer prints garbled text System Problems The system will not start up The system is non-responsive The keyboard does not work The mouse does not work Video Problems The system is running but there is no display The text on the display is dim or difficult to read The color monitor displays everything in black and white The displayed characters are garbled The video is distorted Error Messages Page Page Page Page Appendix A Specifications Page Properties Protecting Against Viruses To protect your system against viruses Regulatory Compliance Couper le courant avant l’entretien ENERGY STAR Compliant Index