Printer Problems
The printer will not turn on.
Probable Cause | Solution |
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The printer is not | Check the power cable. Make certain it is |
plugged in. | plugged into a live power source. |
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The printer is not | Make certain the printer’s power switch is |
turned on. | depressed or set to the On position. If |
| power is applied to the printer, the green |
| power LED should be illuminated. |
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The printer is | Try another printer if one is available. |
defective. |
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The printer is turned on but will not print.
Probable Cause | Solution |
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The printer is not | Check the data cable between the printer |
connected to the | and the system. Make certain it is |
system. | connected to the proper port. Check the |
| connector and cable for bent or broken |
| pins. |
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The printer is not | If the printer to which you are trying to print |
designated as the | is not the default printer, make certain you |
default printer. | have selected it through the application’s |
| printer setup function. |
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The printer has not | From the Printers window (Start Settings |
been added to the | Printers), |
system. | directions for adding the new printer. |
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Troubleshooting 59