The CD-ROM drive is not recognized by the system.

Probable Cause

Solution

 

 

The CD is not

Make certain the CD is PC-compatible.

intended for PC use.

 

 

 

The CD is loaded

Make certain the label is facing upward,

incorrectly.

and then try again.

 

 

The CD is scratched

Try cleaning the CD with a lint-free cloth.

or dirty.

Check the CD for scratches.

 

 

The CD-ROM drive

From the Control Panel window (Start

needs to be added as

Settings Control Panel), double-clickAdd

new hardware.

New Hardware. Follow the directions for

 

adding the drive. If you are not experienced

 

with this procedure, call Technical Support.

 

 

The secondary IDE

Restart your computer, and then press F1

device may be

to enter the Setup utility program. From the

disabled.

Advanced IDE Configuration menu, set the

 

IDE Controller to Both and the Secondary IDE

 

Master to Auto.

 

 

The CD cables are

Open the system and check all cables

not installed correctly.

between the CD controller and the

 

CD-ROM drive.

 

 

The CD-ROM drive

Replace the CD-ROM drive.

may be defective.

 

 

 

Troubleshooting 53