Probable Cause

Solution

 

 

The CD is scratched or

Try cleaning the CD with a lint-free cloth.

dirty.

Check the CD for scratches.

 

 

The CD drive needs to

From the Control Panel window (Start

be added as new

Settings Control Panel), double-clickAdd

hardware.

New Hardware. Follow the directions for

 

adding the drive. If you are not experienced

 

with this procedure, call technical support.

 

 

The secondary IDE

Restart your computer, then press F1 to enter

device may be disabled

the BIOS Setup utility program. From the

 

Advanced IDE Configuration menu, set the

 

IDE Controller to Both and the Secondary

 

IDE Master to Auto

 

 

The CD cables are not

Open the system, then check all cables

installed correctly.

between the CD controller and the CD drive.

 

 

The CD drive may be

Replace the CD drive.

defective.

 

 

 

74Troubleshooting