
Probable Cause | Solution |
|
|
The CD is scratched or | Try cleaning the CD with a |
dirty. | Check the CD for scratches. |
|
|
The CD drive needs to | From the Control Panel window (Start |
be added as new | Settings Control Panel), |
hardware. | New Hardware. Follow the directions for |
| adding the drive. If you are not experienced |
| with this procedure, call technical support. |
|
|
The secondary IDE | Restart your computer, then press F1 to enter |
device may be disabled | the BIOS Setup utility program. From the |
| Advanced IDE Configuration menu, set the |
| IDE Controller to Both and the Secondary |
| IDE Master to Auto |
|
|
The CD cables are not | Open the system, then check all cables |
installed correctly. | between the CD controller and the CD drive. |
|
|
The CD drive may be | Replace the CD drive. |
defective. |
|
|
|
74Troubleshooting