Printer problems
The printer will not turn on
| Probable Cause | Solution |
|
|
|
| The printer is not | Check the power cable. Make sure it is plugged |
| plugged in. | into a live power source. |
|
|
|
| The printer is not turned | Make sure the printer’s power switch is |
| on. | depressed or set to the On position. If power |
|
| is applied to the printer, the green power LED |
|
| should be illuminated. |
|
|
|
| The printer is defective. | Try another printer, if one is available. |
|
|
|
The printer is turned on but will not print | ||
| Probable Cause | Solution |
|
|
|
| The printer is not | Check the data cable between the printer and |
| connected to the system. | the system. Make sure it is connected to the |
|
| proper port. Check the connector and cable for |
|
| bent or broken pins. |
|
|
|
| The printer is not | If the printer to which you are trying to print is |
| designated as the default | not the default printer, make sure you have |
| printer. | selected it through the application’s printer |
|
| setup function. |
|
|
|
| The printer has not been | From the Printers window (Start Settings |
| added to the system. | Printers), |
|
| directions for adding the new printer. |
|
|
|
The printer prints garbled text | ||
|
|
|
| Probable Cause | Solution |
The wrong driver is being used for the selected printer.
From the Printers window (Start Settings Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the right printer driver. If not, install the correct one.
80Troubleshooting