User’s Guide 31
General
Even after the system is on and running, you may encounter one or more of the
following problems. If any of these happen, check the appropriate parts and their connectors, and try the solutions suggested:
The system date says January 1, 1980: The internal battery that keeps the clock/ calendar going ran completely down. This can happen if you leave the battery pack out of the unit for a day or more. To correct the problem, reset the date in the Setup Screens (page 25). Then plug the AC adapter into the unit and leave it attached for an hour or so.
The screen says “General Failure reading drive C:”: Try rebooting a couple times. Be sure the unit isn’t too cold. If nothing works, call Gateway 2000 Customer Support.
The screen says
The screen says “Bad command or file name”: You may have mistyped a command. Retype the command or check your operating systems manual.
(For information on other error messages, refer to the manuals that document your operating system.)
The unit won’t accept your password: Check the indicators for Caps Lock, Num Lock, and Pad Lock. If any of them are on, turn them off. (You can do this before entering the password.) Then try retyping the password.
You forgot your password: Try to prevent this! We made the password feature very secure and there is no easy way to erase a forgotten password. You have to return your system to Gateway 2000 for a
