GateWay Fax Systems 90SI 4.0 If There's a problem

GateWay Fax Systems, inc. Model 90si Secure Fax Gateway User's Guide

www.gwfs.com, 877-951-9800, info@gwfs.com help line: 877-951-9814 page 21

4.0 If There's a problem

The 90si Front Panel LED's

If the 90si encounters a problem during fax communication, the red "FAULT" LED on the front panel will illu-

minate. If this occurs, there is no need to reset the unit. The indicator will extinguish automatically.

Indicators On Your Fax Machine

Additional error indications may be displayed by your fax machine. These will usually be in the form of an

audible alarm (a "beep") or visual indicator (a light or alpha-numeric display). Consult your fax machine user's

manual for explanations of alarm conditions and how to restore normal operation.

Find Your COTS Fax Manual Here

If you do not have a manual for your COTS fax machine, we maintain links on our web site that will help you ﬁnd

an electronic copy: http://www.gwfs.com/Header/TechnicalHelp/FaxManuals.html

There are a number of places from which a problem could orriginate, including the COTS fax settings, the 90si

settings and wiring and the settings and wiring of the local cryptographic device. We will address common issues

below:

Fax Auto-Answer

Insure that the fax is set to automatically answer, as a fax, on the fewest # of rings possible (3 rings max). The

way this is indicated will vary by machine -- some have an "auto answer" button and/or light that should be illu-

minated; others might say "fax" in the display (not "fax/tel or TAD, etc.) and usually have a button called "answer

mode" (or something like that) that when depressed, cycles the machine through "fax", "manual", "tel/fax" and

"TAD". If you are unsure of this setting for your machine, call or email us and we will help you ﬁgure it out.

90si Conﬁguration

The 90si comes from the factory set to the Secure Only conﬁguration. This is the simplest and safest conﬁgura-

tion. Insure that your 90si is wired in the way demanded by the conﬁguration your 90si is set for.

Secure Data Mode

Your STE (or other crypto device) needs to be set for Async 9600 (for most applications). Please insure that this is

the case. If it is not set properly for the default or one-time protocol you are using, the secure fax transaction will

fail.

Interconnect Cables

Insure that all of the cables that connecte to the COTS fax, 90si and Secure Telepnone are seated properly. It

might be a good idea to remove each of them, one at a time, and re-seat the connectors.

Make a Copy

This is an easy test that exercises much of the electronics and all of the mechanicals of the fax machine. If it does

not make a copy properly, then the problem is in the fax itself.

Place a Call on the STE or Secure Phone

Do you get a dial-tone and can you call and talk with another STE or Secure Phone in Secure Voice mode? Can

you transition the call into the Secure Data mode?