Before You Call For Service…, Troubleshooting Tips

Customer Service Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem	Possible Causes	What To Do
Top burners do not light	The pilots are not lit.	• On models with standing pilots, lift the cooktop and
or do not burn evenly	(on standing pilot models)	hold a lit match next to the pilot opening between the
		front and rear burners.

	Plug on range is not	• On models with electric ignition, make sure electrical
	completely inserted in	plug is plugged into a live, properly grounded outlet.
	the electrical outlet.

	Burner holes on the side	• Remove the burners and clean them with a safety pin
	or around the top of the	or paper clip. Make sure you do not enlarge the holes.
	burner may be clogged.

	Burners may not be fitted	• Remove the burners and reinstall them properly.
	correctly onto the mounting
	brackets.

Burners have yellow or	The combustion quality of	• Use the illustrations below to determine if your burner
yellow-tipped flames	burner flames needs to be	flames are normal. If burner flames look like A, call for
	determined visually.	service. Normal burner flames should look like B or C,
		depending on the type of gas you use. With LP gas, some
		yellow tipping on outer cones is normal.

		A–Yellow flames	B–Yellow tips	C–Soft blue flames
		Call for service	on outer cones	Normal for natural
			Normal for LP gas	gas

Burner flames very	LP gas is improperly	• Check all steps in the Installation of the range
large or yellow	connected.	section.

Oven will	The thermostat capillary	• Make sure the thermostat capillary bulb (located in the
not work	bulb must be clean and	upper portion of the oven) is in the correct position, not
	unobstructed.	touching oven sides and not coated with anything.

	The oven vent is blocked.	• The oven vent, on the back of the range, must be
		unobstructed.

	Oven control improperly set.	• See the Using the oven sections.

	Incorrect cookware or	• See the Using the oven for baking or roasting section.
	cookware of improper
	size being used.

	Oven bottom not securely	• See the Care and cleaning of the range section.
	seated in position.

Strong odor	Improper air/gas ratio	• Adjust oven burner air shutter. See the Installation of
	in the oven.	the range section.

This is temporary. • An odor from the insulation around the oven liner is normal for the first few times the oven is used.