Customer Service Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem

Possible Causes

What To Do

Top burners do not light

The pilots are not lit.

On models with standing pilots, lift the cooktop and

or do not burn evenly

(on standing pilot models)

hold a lit match next to the pilot opening between the

 

 

 

front and rear burners.

 

 

 

 

 

 

 

 

 

 

 

Plug on range is not

On models with electric ignition, make sure electrical

 

completely inserted in

plug is plugged into a live, properly grounded outlet.

 

the electrical outlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Burner holes on the side

Remove the burners and clean them with a safety pin

 

or around the top of the

or paper clip. Make sure you do not enlarge the holes.

 

burner may be clogged.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Burners may not be fitted

Remove the burners and reinstall them properly.

 

correctly onto the mounting

 

 

 

 

 

 

 

 

brackets.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Burners have yellow or

The combustion quality of

Use the illustrations below to determine if your burner

yellow-tipped flames

burner flames needs to be

flames are normal. If burner flames look like A, call for

 

determined visually.

service. Normal burner flames should look like B or C,

 

 

 

depending on the type of gas you use. With LP gas, some

 

 

 

yellow tipping on outer cones is normal.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A–Yellow flames

B–Yellow tips

C–Soft blue flames

 

 

 

Call for service

on outer cones

Normal for natural

 

 

 

 

Normal for LP gas

gas

 

 

 

 

Burner flames very

LP gas is improperly

Check all steps in the Installation of the range

large or yellow

connected.

section.

 

 

 

 

 

 

Oven will

The thermostat capillary

Make sure the thermostat capillary bulb (located in the

not work

bulb must be clean and

upper portion of the oven) is in the correct position, not

 

unobstructed.

touching oven sides and not coated with anything.

 

 

 

 

 

The oven vent is blocked.

The oven vent, on the back of the range, must be

 

 

 

unobstructed.

 

 

 

 

 

 

 

 

Oven control improperly set.

See the Using the oven sections.

 

 

 

 

 

Incorrect cookware or

See the Using the oven for baking or roasting section.

 

cookware of improper

 

 

 

 

size being used.

 

 

 

 

 

 

 

Oven bottom not securely

See the Care and cleaning of the range section.

 

seated in position.

 

 

 

 

 

 

Strong odor

Improper air/gas ratio

Adjust oven burner air shutter. See the Installation of

 

in the oven.

the range section.

 

 

This is temporary. An odor from the insulation around the oven liner is normal for the first few times the oven is used.

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GE 164D3333P185-1 owner manual Before You Call For Service…, Problem Possible Causes What To Do

164D3333P185-1 specifications

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