Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Frequent cycling |
| Improper cookware | • Use only flat cookware |
off and on of |
| being used. | to minimize cycling. |
surface units |
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Surface units will not |
| Improper cookware | • Use pans which are |
maintain a rolling boil |
| being used. | absolutely flat and match |
or cooking is not |
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| the diameter of the surface |
fast enough |
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| unit selected. |
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Surface units do |
| A fuse in your home | • Replace fuse or reset |
not work properly |
| may be blown or the | circuit breaker. |
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| circuit breaker tripped. |
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| Cooktop controls | • Check to see the correct |
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| improperly set. | control is set for the surface |
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| unit you are using. |
Safety Information Operating Instructions Installation
Tiny scratches (may appear as cracks) or abrasions on radiant cooktop glass surface
Incorrect cleaning | • Use recommended |
methods being used. | cleaning procedures. |
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Cookware with rough | • Be sure cookware bottoms |
bottoms being used or | and cookware are clean |
coarse particles (salt | before use. Use cookware |
or sand) were between | with smooth bottoms. Tiny |
the cookware and the | scratches are not removable |
surface of the cooktop. | but will become less visible |
| in time as a result of |
| cleaning. |
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Cookware has been |
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slid across the cooktop |
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surface. |
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Instructions Troubleshooting Tips
Areas of discoloration | Improper cookware | • Marks from aluminum and |
on the cooktop | being used. | copper pans as well as |
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| mineral deposits from water |
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| or food can be removed |
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| with the cleaning cream. |
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Hot sugar mixtures | Hot cooktop came | • See the Cleaning the glass |
or plastic melted | into contact with | cooktop section. |
to the surface | these substances. |
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Customer Service
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