GE C2S980 Before you call for service…, Troubleshooting Tips Consumer Support, Problem

Before you call for service… ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Top burners do not light	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
or do not burn evenly	inserted in the electrical outlet.	grounded outlet.
	Burner hole or slits on the side	• Remove the burner caps and clean them. Check and
	of the burner may be clogged.	clean the electrode area for burned-on food or grease.
		See the Care and cleaning of the range section.
	Improper burner assembly.	• Make sure the burner parts are installed correctly.
		See the Care and cleaning of the range section.

Safety Instructions Operating

Surface burners light The oven gas shut-off valve

but oven does not may have accidentally been moved during cleaning or moving.

•To check the oven gas shut-off valve, remove the drawer (see the Care and cleaning of the range section) Remove the rear access panel by unscrewing the thumb screws in the upper left and right corner. Look for the gas shut-off lever at the back of the range.

Instructions

Lever is

shown closed.

PULL TO OPEN.

Thumb screws

Burner flames very	Improper air to gas ratio.		• If range is connected to LP gas, contact the person
large or yellow			who installed your range or made the conversion.
Control signals after	You forgot to enter a bake		• Touch the BAKE pad and desired temperature or the
entering cooking time	temperature or cleaning time.		SELF CLEAN pad and desired clean time.
or start time
Food does not bake		Oven controls improperly set.	• See the Using the upper oven section.
or roast properly
		Shelf position is incorrect.	• See the Using the upper oven section.
in the upper oven
		Incorrect cookware or cookware	• See the Using the upper oven section.
		of improper size being used.
		Oven thermostat needs	• See the Adjust the upper oven thermostat—
		adjustment.	Do it yourself! section.
		Clock not set correctly.	• See the Using the clock and timer section.
		Aluminum foil used improperly	• See the Care and cleaning of the range section.
		in the oven.
		Oven bottom not securely	• See the Installation of the range section.
		seated in position.
Burners do not light		Gas/Control Lockout feature	• Allow the range to cool down and touch and hold the
		is activated.	GAS/CONTROL LOCKOUT pad (on some models) for
			3 seconds until LOC disappears from the display.
		Plug on range is not	• Make sure electrical plug is plugged into a live, properly
		completely inserted in the	grounded outlet.
		electrical outlet.
		Gas supply not connected	• See the Installation Instructions that came with your
		or turned on.	range.
		A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
		blown or circuit breaker tripped.
		Burner parts not replaced	• See the Care and cleaning of the range section.	53
		correctly.

Troubleshooting Tips Consumer Support