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Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do | ||
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Glass Cooktop Models |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter of the surface unit | ||
maintain a rolling boil |
| being used. | selected. | ||
or cooking is not |
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fast enough |
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Surface units do not |
| A fuse in your home may be | • Replace fuse or reset circuit breaker. | ||
work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface unit you | ||
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| improperly set. | are using. | ||
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Tiny scratches (may |
| Incorrect cleaning methods | • Use recommended cleaning procedures. | ||
appear as cracks) or |
| being used. |
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abrasions on radiant |
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Cookware with rough bottoms | • Be sure cookware bottoms and cookware are clean before use. | ||||
cooktop glass surface |
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| being used or coarse particles | Use cookware with smooth bottoms. Tiny scratches are not | |||
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| (salt or sand were between | removable but will become less visible in time as a result of cleaning. | ||
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Improper cookware | • Marks from aluminum and copper pans as well as mineral deposits | ||
on the cooktop |
| being used. | from water or food can be removed with the cleaning cream. | ||
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Plastic melted to the |
| Hot cooktop came into | • See the Special Care information in the Cleaning the glass cooktop | ||
surface |
| contact with plastic placed | section. | ||
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| on the hot cooktop. |
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Pitting of the cooktop |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | ||
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| on the cooktop. |
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Frequent cycling off |
| Improper cookware | • Use only flat cookware to minimize cycling. | ||
and on of surface units |
| being used. |
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