Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following

pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Glass Cooktop Models

 

 

 

 

 

 

 

 

Surface units will not

 

Improper cookware

Use pans which are flat and match the diameter of the surface unit

maintain a rolling boil

 

being used.

selected.

or cooking is not

 

 

 

 

fast enough

 

 

 

 

 

 

 

 

 

Surface units do not

 

A fuse in your home may be

Replace fuse or reset circuit breaker.

work properly

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

 

 

 

Cooktop controls

Check to see the correct control is set for the surface unit you

 

 

improperly set.

are using.

 

 

 

 

 

Tiny scratches (may

 

Incorrect cleaning methods

Use recommended cleaning procedures.

appear as cracks) or

 

being used.

 

abrasions on radiant

 

 

 

 

Cookware with rough bottoms

Be sure cookware bottoms and cookware are clean before use.

cooktop glass surface

 

 

being used or coarse particles

Use cookware with smooth bottoms. Tiny scratches are not

 

 

 

 

(salt or sand were between

removable but will become less visible in time as a result of cleaning.

 

 

the cookware and the surface

 

 

 

of the cooktop.

 

 

 

 

 

 

 

Cookware has been slid

 

 

 

across the cooktop surface.

 

 

 

 

 

Areas of discoloration

 

Improper cookware

Marks from aluminum and copper pans as well as mineral deposits

on the cooktop

 

being used.

from water or food can be removed with the cleaning cream.

 

 

 

 

Plastic melted to the

 

Hot cooktop came into

See the Special Care information in the Cleaning the glass cooktop

surface

 

contact with plastic placed

section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting of the cooktop

 

Hot sugar mixture spilled

Call a qualified technician for replacement.

 

 

on the cooktop.

 

 

 

 

 

Frequent cycling off

 

Improper cookware

Use only flat cookware to minimize cycling.

and on of surface units

 

being used.

 

 

 

 

 

 

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GE Coli Top owner manual Before you call for service…, Troubleshooting Tips, Problem Possible Causes What To Do