GE Dryer Problem Solver, Problem Possible Cause What To Do, Washer won’t operate

Problem Solver

www.GEAppliances.com

For a complete list of solutions to common washer problems, use the Troubleshooting Tips feature located by pressing the HELP button while on the washer Home Screen (see Using the Troubleshooter).

If your washer will not operate, check the Problem Solver below:

Problem	Possible Cause	What To Do
Washer won’t operate	Control panel is asleep	• This is normal. Press POWER, the Touch Screen
		or any button to activate the control panel.
	Washer is unplugged	• Make sure cord is plugged securely into a working outlet.
	Water supply is turned off	• Turn both hot and cold faucets fully on.
	Controls are not set properly	• Make sure the cycle was set correctly, close the lid and
		press START.

Lid is open—safety feature. Prevents the washer from filling and operating when lid is up

•Close lid and reset cycle, to the beginning if necessary.

Circuit breaker/fuse is	• Check house circuit breakers/fuses. Replace fuses or
tripped/blown	reset breaker. Washer should have separate outlet.
Electronics need to be reset	• Unplug washer, wait 2 minutes, plug back in and press
	POWER.
START was not pressed after a	• Press START.
cycle was set
Extremely low water pressure	• Press START again.
Washer is too cold	• If the washer has been exposed to temperatures below
	freezing for an extended period of time, allow it to warm
	up before pressing POWER. Otherwise, the display will
	not come on.

Water not filling properly Filter clogged or fill hoses may be kinked

•Make sure that the water valve filters (blue and orange screen must be free of solids) on the unit are not clogged. Turn off water and check filter by disconnecting hose at machine. Check that fill hoses are not kinked or clogged.

Energy efficiency	• This is an energy efficient washer. As a result, the
	temperature settings for this washer may be different
	than non-energy efficient washers.
Insufficient water supply	• Make sure that the water supply is turned on. Make sure
	that the water faucets are turned to their completely
	open positions.
The washer lid is open	• The washer lid must be closed for all washer cycle
	operations. If the lid is opened during washer
	operation, all functions will stop, including water filling.
Incorrect fill hose connection	• Make sure that the fill hoses connect the hot water
	supply to the hot inlet on the washer, and the cold water
	supply to the cold inlet on the washer (hot to hot, cold
	to cold).
Water fill optimization	• Water may not cover the top level of the clothes. This is
	normal for this high efficiency washer. The water fill is
	optimized by the system for best wash performance.

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