Before you call for service…
Troubleshooting Tips
Problem | Possible Causes | What To Do |
Water hard sometimes Using hot water while the water softening system is regenerating
•Avoid using hot water during water softening system regenerations because the water heater will refill with hard water. See Automatic Hard Water Bypass During Regeneration section.
Control hardness number setting | • Press and release the SET button until HARDNESS shows in the |
too low | display. Be sure the number shown is the same as the actual |
| grains per gallon hardness of your water supply. See the |
| Control section if a change in the setting is needed. |
Grains of hardness in your water supply have increased
•Water hardness can change over time, especially in well water. To check, have the water tested by a water analysis laboratory or call your local water department. Adjust the hardness number setting as needed.
Water feels slippery | Absence of hardness minerals | • This is normal. |
after installation of |
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water softening system |
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Water softening system | Water softening system is a |
not using any salt | “demand” unit |
•Does not use much salt to
| Possible salt bridge | •See the Operating Instructions, Tips section. |
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| Possible plugged nozzle and venturi | •See the Operating Instructions, Tips section. |
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Water is blue color | Acidic water in copper plumbing | •Have the water tested at once. |
after water softening |
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system was installed |
| WARNING: Do not drink the water until problem has |
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| been corrected. |
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Water softening system | Meter turbine stuck | •Call for service. |
not regenerating |
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| Sensor wire corroded | •Call for service. |
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| No power to unit | •Check the circuit breaker or fuses. |
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| Mechanical defect | •Call for service. |
Cloudiness on glassware | Combination of soft water and |
(automatic dishwashers) | too much detergent |
•This is called etching and is permanent. To prevent this from happening, use less detergent if you have soft water. Wash glassware in the shortest cycle that will get them clean.
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