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| THE PROBLEM SOLVER |
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| (continued) |
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| PROBLEM | POSSIBLE CAUSE |
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| Glass Cooktop Models |
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| (continued) |
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| FOODS COOK SLOWLY | • Improper cookware being used. Pan bottoms should be flat, fairly heavy weight |
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| and the same diameter as the surface unit selected. |
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| TINY SCRATCHES | • Incorrect cleaning methods have been used, cookware with rough bottoms |
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| (may appear as cracks) OR | has been used, or coarse particles (salt or sand) were between the cookware |
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| ABRASIONS ON GLASS | and the surface of the cooktop. Use recommended cleaning procedures, be sure |
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| COOKTOP SURFACE | cookware bottoms and cookware are clean before use, and use cookware with |
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| smooth bottoms. Tiny scratches are not removable but will become less visible |
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| in time as a result of cleaning. |
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| METAL MARKINGS | • Do not slide aluminum cookware across the surface. Use the recommended |
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| (may appear as scratches) | cleaning procedure to remove marks. |
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| • Incorrect cleaning materials have been used or encrusted boilovers or grease |
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| spatters remain on the surface. Use a razor scraper and the recommended |
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| cleaning procedure. |
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| DARK STREAKS | • Use a razor scraper and recommended cleaning procedure. |
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| OR SPECKS |
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| AREAS OF | • Marks from aluminum and copper pans as well as mineral deposits from |
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| DISCOLORATION | water or food can be removed with the cleaning cream. |
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| ON COOKTOP |
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| HOT SUGAR MIXTURES/ | • See the Glass Ceramic Cooktop Cleaning section. |
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| PLASTIC MELTED TO |
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| THE SURFACE |
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| FREQUENT CYCLING | • Incorrect cookware used. Use only flat cookware to minimize cycling. |
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| OFF AND ON OF |
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| SURFACE UNITS |
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If you need more help…call, toll free: GE Answer Center®
800.626.2000
consumer information service
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