Before you call for service… | ge.com |
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem | Possible Causes | What To Do | ||||||
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Water won’t boil |
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| • Turn the downdraft fan OFF until the water begins | ||||||
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Burners have yellow or | The combustion quality of | • Use the illustrations below to determine if your burner | ||||||
| burner flames needs to be | flames are normal. If burner flames look like A, call for | ||||||
| determined visually. | service. Normal burner flames should look like B or C, | ||||||
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| depending on the type of gas you use. With LP gas, some | ||||||
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| yellow tipping on outer cones is normal. | ||||||
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Call for service | on outer cones | Normal for natural |
| Normal for LP gas | gas |
Burner parts not replaced • See Care and cleaning of the cooktop section. correctly.
Burners do not light | Plug on cooktop is not | • Make sure electrical plug is plugged into a live, properly |
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| completely inserted in the | grounded outlet. |
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| electrical outlet. |
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| Gas supply not connected | • See the Installation Instructions section. |
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| or turned on. |
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| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. |
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| blown or the circuit breaker |
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| tripped. |
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| Igniter orifice in burner body | • Remove the obstruction. |
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| may be clogged. |
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| Burner parts not replaced | • See Burner Caps, Heads and Electrodes in the |
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| correctly. | Care and cleaning of the cooktop section. |
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| Notch in burner head may | • Use a small sewing needle or paper clip to unplug. |
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| be clogged. |
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Sparking sound persists | Be sure the knob is in the | • Remove knob by pulling it straight off the stem and |
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after burner is turned off | OFF position. | check the bottom of the knob for any buildup of soil. |
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Occasional | Changing blower speed. | • This is a typical electrical switching noise. |
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sparking sound |
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| This is normal. |
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Burner flames very | Improper air to gas ratio. | • If cooktop is connected to LP gas, contact the person | ||
large or yellow |
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| who installed your cooktop or made the conversion. |
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| Notch in burner head may | • Use a small sewing needle or paper clip to unplug. |
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| be clogged. |
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Burner flames make | Burner has not been used | • A “cold” burner ignited in the HI setting may have |
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excessive noise | recently. | some flame “roar” or “lifting”. This should dissipate |
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| after 4 to 5 minutes. |
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Burner flames pulled | Vent fan set at high speed. | • This is normal. If cooking performance is affected, |
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toward vent grille |
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| change to a lower fan speed setting. | 31 |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support
