GE PGP989 manual Before you call for service…, Troubleshooting Tips, Control knobs, will not turn

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem	Possible Causes		What To Do
Control knobs	Controls improperly set.		• To turn from the OFF position, push the knob in
will not turn			and then turn. The knob can only be turned in a
			counterclockwise direction. When the knob is at any
			other position, it can be turned in either direction
			without being pushed in.
Fan does not work	The fan control knob is		• Turn knob in clockwise direction to turn fan on.
	improperly set.
	Cord improperly connected • Check connections. Turn on power at the fuse box.
	or power turned off.
Poor venting	Clogged filter.		• Clean filter per instructions.
	House too airtight.		• Open a window slightly to provide fresh air source.
	Wall cap obstructed.		• Remove blockage from exterior wall cap.
	Wall cap damper door stuck.		• Check exterior wall cap damper door for free movement
			or obstruction.
	Duct length exceeds		• Reduce number of elbows to simplify duct run.
	recommended 100
	equivalent foot maximum.
Tiny scratches or metal	Incorrect cleaning		• See the Cleaning the glass cooktop section.
marks (may appear as	methods being used.
cracks) or abrasions on
	Cookware with rough		•Be sure cookware bottoms and cookware are clean
radiant cooktop glass	bottoms being used or		before use. Use cookware with smooth bottoms. Tiny
surface	coarse particles (salt		scratches are not removable but will become less
	or sand) were between		visible in time as a result of cleaning.
	the cookware and the
	surface of the cooktop.
	Cookware has been slid
	across the cooktop surface.
Areas of discoloration	Improper cookware		• Marks from aluminum and copper pans as well as
or dark streaks on the	being used.		mineral deposits from water or food can be removed
cooktop			with the cleaning cream.
		Hot surface on a model	• This is normal. The surface may appear discolored when it
	with a light-colored cooktop.		is hot. This is temporary and will disappear as the glass cools.
	Food spillovers not		• See the Cleaning the glass cooktop section.
	cleaned before next use
	Incorrect cleaning		• Use recommended cleaning procedures.
	methods being used.
Hot sugar mixtures	Hot cooktop came into		• See the Glass surface—potential for permaent damage
or plastic melted	contact with these		section in the Cleaning the glass cooktop section.
to the surface	substances.
Pitting (or indentation)	Hot sugar mixture spilled		• Call a qualified technician for replacement.
of the cooktop	or plastic melted on the
	cooktop.

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