Chapter 4— Troubleshooting

Print Quality Problems (continued)

Symptom

Possible Causes

Print quality is poor.

Printhead, platen roller, or label path are

(continued)

dirty.

 

Uneven print contrast (density).

 

Poor quality label or ribbon stock.

Solution

Clean printhead, platen roller, and label path as described in Chapter 3, “Maintaining the Printer.”

Adjust the bias adjust screw. See “Correcting Uneven Print Quality” on page .

Use only Intermec label and ribbon stock to ensure superior print quality and product performance.

Ribbon wrinkling.

Check to make sure that the ribbon is

 

installed correctly. For help, see “Loading

 

Thermal Transfer Ribbon” on page 22. Set

 

the bias adjust screw. See “Correcting

 

Uneven Print Quality” on page .

Ribbon installed upside down.

Install ribbon with shiny side facing the

 

printhead. See “Loading Thermal Transfer

 

Ribbon” on page 22.

Direct thermal/thermal transfer switch set in the wrong position.

Set the switch for the type of media you are using. For help, see “Loading Media Into the Printer” on page 18.

Media may be slipping against the platen roller causing the printing to compress.

Switch to approved media or clean the printhead and platen roller as described in Chapter 3, “Maintaining the Printer.”

The printer skips labels

The label format extends beyond the label

Edit the format to ensure that the text fits on

randomly or sends an

length.

the label.

intermittent error.

 

 

 

 

 

Continuous empty/pause

The label mark sensor is not in the correct

fault light (yellow LED).

position.

Properly position the label mark sensor. For help, see “Adjusting the Label Mark Sensor” on page 50.

Communication Problems

If your printer is not receiving downloaded data, try the solutions in the accompanying table.

Communication Problems

Symptom

Possible Causes

Solution

Printer does not

Serial port is incorrectly configured.

Make sure the printer’s serial port settings

communicate with the host.

 

match those of the host. To check the serial

 

 

port settings, print a software configuration

 

 

test label as described on page 25.

 

Damaged or incorrect I/O cable.

Check the connections at both ends or

 

 

replace the cable. See Appendix C for cable

 

 

information.

 

 

 

EasyCoder 3400e Bar Code Label Printer User’s Manual

45

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Genicom 3400e user manual Communication Problems, Symptom Possible Causes
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3400e specifications

The Genicom 3400e is a robust and versatile printer designed primarily for high-volume environments, where efficiency and reliability are paramount. As part of the Genicom family of printers, the 3400e offers a range of features and technologies that cater to the needs of various industries, including corporate offices, logistics, and educational institutions.

One of the standout features of the Genicom 3400e is its impressive printing speed. Capable of producing up to 1,200 pages per hour, this printer significantly reduces wait times and enhances productivity. This speed is complemented by its advanced printing technology, which ensures high-quality output with sharp text and crisp graphics, making it suitable for printing documents ranging from simple reports to detailed presentations.

The Genicom 3400e employs dot matrix printing technology, recognized for its durability and low operational costs. Unlike laser printers that use toner, dot matrix printers utilize ink ribbons. This not only reduces the cost per page but also offers long-lasting performance for continuous printing tasks. The 3400e’s design incorporates a robust print head that can withstand rigorous use, making it an ideal choice for heavy-duty applications.

In terms of connectivity, the Genicom 3400e supports various interfaces, including parallel, serial, and USB, ensuring compatibility with numerous devices and systems. This flexibility allows businesses to integrate the printer into their existing setups without hassle. Moreover, it supports multiple paper sizes and types, enabling users to print invoices, labels, and reports seamlessly.

Another notable characteristic of the Genicom 3400e is its user-friendly interface. The printer is designed with ease of operation in mind, featuring intuitive controls and an LCD display that provides real-time information about the printer status, helping operators manage tasks efficiently.

Additionally, the printer boasts reliable performance with reduced downtime, thanks to its capability for continuous operation. Its sturdy construction and easy-to-replace components make maintenance straightforward, ensuring that businesses can rely on the Genicom 3400e for their printing needs without interruptions.

In summary, the Genicom 3400e is a powerful dot matrix printer that excels in high-volume printing scenarios, combining speed, reliability, and affordability. Its advanced features and user-centric design make it an excellent choice for organizations seeking efficient printing solutions that stand the test of time.
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