Genicom 3400e user manual Troubleshooting Checklist, Printer Operation Problems

Models: 3400e

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Chapter 4— Troubleshooting

Troubleshooting Checklist

Even though Intermec designed your printer to operate under harsh conditions, you may still encounter a printer operation, print quality, or communication problem at some time. You can easily fix most of the errors you encounter and consequently not delay operation of the printer for very long.

To troubleshoot your printer

1First try cleaning the printer components and checking all of the connections. See Chapter 3, “Maintaining the Printer,” for details.

2If cleaning the printer and checking the connections does not solve the problem, use the following tables to locate the symptom. Follow the solution in the table to fix your problem.

If you receive an error message, refer to the IPL Programming Reference Manual (P/N 066396) for a complete list of error messages and their solutions.

If the problem persists, contact your Intermec Customer Service Representative (1-800-755-5505) from North America. If you are an international customer, contact your local Intermec representative.

Printer Operation Problems

If your printer is not operating correctly, try locating the problem in the next table.

Printer Operation Problems

Symptom

Possible Causes

Solution

No power or loss of power.

The AC power cable is damaged or

Make sure the power cable is plugged in to

 

disconnected.

both the printer and an outlet or power strip.

 

 

Replace the cable if damaged.

 

Printer circuit breaker tripped.

Turn the printer off, and then back on again.

 

 

 

Labels stop feeding

Printer is out of media.

Load new media. For help, see “Loading

through the printer.

 

Media Into the Printer” on page 18.

 

The label stock is loaded incorrectly.

Check the media path. For help, see “Loading

 

 

Media Into the Printer” on page 18.

 

The printer is set for continuous label

Use PrintSet to check the configuration

 

stock.

settings. If the settings are incorrect, use

 

 

PrintSet to change the settings.

 

Media is sticking to the paper path.

Clean any extraneous material from the paper

 

 

path and clean the path thoroughly. Refer to

 

 

Chapter 3, “Maintaining the Printer.”

 

 

 

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EasyCoder 3400e Bar Code Label Printer User’s Manual

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Genicom 3400e user manual Troubleshooting Checklist, Printer Operation Problems, Symptom Possible Causes Solution

3400e specifications

The Genicom 3400e is a robust and versatile printer designed primarily for high-volume environments, where efficiency and reliability are paramount. As part of the Genicom family of printers, the 3400e offers a range of features and technologies that cater to the needs of various industries, including corporate offices, logistics, and educational institutions.

One of the standout features of the Genicom 3400e is its impressive printing speed. Capable of producing up to 1,200 pages per hour, this printer significantly reduces wait times and enhances productivity. This speed is complemented by its advanced printing technology, which ensures high-quality output with sharp text and crisp graphics, making it suitable for printing documents ranging from simple reports to detailed presentations.

The Genicom 3400e employs dot matrix printing technology, recognized for its durability and low operational costs. Unlike laser printers that use toner, dot matrix printers utilize ink ribbons. This not only reduces the cost per page but also offers long-lasting performance for continuous printing tasks. The 3400e’s design incorporates a robust print head that can withstand rigorous use, making it an ideal choice for heavy-duty applications.

In terms of connectivity, the Genicom 3400e supports various interfaces, including parallel, serial, and USB, ensuring compatibility with numerous devices and systems. This flexibility allows businesses to integrate the printer into their existing setups without hassle. Moreover, it supports multiple paper sizes and types, enabling users to print invoices, labels, and reports seamlessly.

Another notable characteristic of the Genicom 3400e is its user-friendly interface. The printer is designed with ease of operation in mind, featuring intuitive controls and an LCD display that provides real-time information about the printer status, helping operators manage tasks efficiently.

Additionally, the printer boasts reliable performance with reduced downtime, thanks to its capability for continuous operation. Its sturdy construction and easy-to-replace components make maintenance straightforward, ensuring that businesses can rely on the Genicom 3400e for their printing needs without interruptions.

In summary, the Genicom 3400e is a powerful dot matrix printer that excels in high-volume printing scenarios, combining speed, reliability, and affordability. Its advanced features and user-centric design make it an excellent choice for organizations seeking efficient printing solutions that stand the test of time.