Chapter 4— Troubleshooting

Printer Operation Problems (continued)

 

 

 

 

 

 

 

 

Symptom

Possible Causes

Solution

 

 

Printer slows down.

The image bands or print speed is

Use PrintSet to change the image bands or

 

incorrectly set.

print speed settings.

 

The printer has aborted and reset the

Use PrintSet to change the image bands or

 

print speed and image bands.

print speed settings.

 

 

 

Labels stick to door or fail

The self-strip roller is dirty.

Clean the self-strip roller. See Chapter 3,

 

to strip.

 

“Maintaining the Printer.”

 

The Alert LED flashes and

Printhead has overheated.

Leave printer alone until it has time to cool

printing stops.

 

down. It will resume printing on its own.

 

 

 

Media fault.

The printhead is up.

Make sure the printhead is down. The head

 

 

 

lift lever should be straight up and down.

 

 

 

Press the Feed/Pause button to resume

 

 

 

printing.

 

 

Sensor type set incorrectly.

Configure the printer for the correct sensor

 

 

 

 

for the Print mode you are using. You can

 

 

 

 

enable self-strip and other Print modes

 

 

 

from PrintSet.

 

 

The media is incorrectly loaded.

Try reloading the media. For help, see

 

 

 

 

“Loading Media Into the Printer” on page

 

 

 

 

18.

 

 

 

 

 

 

 

Test configuration label

The media is incorrectly loaded.

does not print.

 

Try reloading the media. For help, see “Loading Media Into the Printer” on page 18.

 

The printer is configured for self-strip

 

media.

 

Media fault.

 

 

Printer is not

Corrupt or incorrect information in

communicating, not

printer memory.

printing, or not printing

 

properly.

 

 

 

Set the printer to the default configuration using the DIP switches. For help, see “Plugging In the Printer” on page 3.

Remove media from under the label taken sensor.

Reset the memory to return the printer to its default configuration. For help, see “Resetting the Memory on Your Printer” on page 58. After you reset the memory, power off the printer and return the DIP switches to the required setting. For help, see “Configuring the Serial Port for Communications” on page 12.

EasyCoder 3400e Bar Code Label Printer User’s Manual

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Genicom 3400e user manual Troubleshooting

3400e specifications

The Genicom 3400e is a robust and versatile printer designed primarily for high-volume environments, where efficiency and reliability are paramount. As part of the Genicom family of printers, the 3400e offers a range of features and technologies that cater to the needs of various industries, including corporate offices, logistics, and educational institutions.

One of the standout features of the Genicom 3400e is its impressive printing speed. Capable of producing up to 1,200 pages per hour, this printer significantly reduces wait times and enhances productivity. This speed is complemented by its advanced printing technology, which ensures high-quality output with sharp text and crisp graphics, making it suitable for printing documents ranging from simple reports to detailed presentations.

The Genicom 3400e employs dot matrix printing technology, recognized for its durability and low operational costs. Unlike laser printers that use toner, dot matrix printers utilize ink ribbons. This not only reduces the cost per page but also offers long-lasting performance for continuous printing tasks. The 3400e’s design incorporates a robust print head that can withstand rigorous use, making it an ideal choice for heavy-duty applications.

In terms of connectivity, the Genicom 3400e supports various interfaces, including parallel, serial, and USB, ensuring compatibility with numerous devices and systems. This flexibility allows businesses to integrate the printer into their existing setups without hassle. Moreover, it supports multiple paper sizes and types, enabling users to print invoices, labels, and reports seamlessly.

Another notable characteristic of the Genicom 3400e is its user-friendly interface. The printer is designed with ease of operation in mind, featuring intuitive controls and an LCD display that provides real-time information about the printer status, helping operators manage tasks efficiently.

Additionally, the printer boasts reliable performance with reduced downtime, thanks to its capability for continuous operation. Its sturdy construction and easy-to-replace components make maintenance straightforward, ensuring that businesses can rely on the Genicom 3400e for their printing needs without interruptions.

In summary, the Genicom 3400e is a powerful dot matrix printer that excels in high-volume printing scenarios, combining speed, reliability, and affordability. Its advanced features and user-centric design make it an excellent choice for organizations seeking efficient printing solutions that stand the test of time.