Graham Field Mp7014, Mp7074, Mp7114, MM7114 Lectronic Troubleshooting, Event Possible solutions

Electronic Troubleshooting

If you experience any problems with the electrical components of your bed (i.e. motors not working properly resulting in the head or foot decks not working, the entire bed not raising up or down, hand controller or staff controller not working, or control box not working) follow the procedures below to see if they can solve your problem. If you continue to have problems please call the Basic American customer service department at 800-365-2338. please have your bed’s serial number and/or model number available (located on your bed label on either side of the main frame below the decks). to determine if your bed is under warranty you will also need to provide the manufacturing date also located on the label.

event	possible solutions
using Hand	1. check to see if lockout has been selected on
control/pendant	lock outs or staff/nurse control.
but nothing works	2. check to see if cable is securely inserted.
	3. check to see if you have power - control box
	cable is plugged into wall and green light is on
	underneath the control box (where available).
	4. did not fix the problem - call customer service
	at 800-365-2338.
using Foot end	1. check to see if lockout has been selected on
nurse/staff control	lock outs or staff/nurse control.
but nothing works	2. check to see if cables running from the nurse/
	staff control are securely inserted.
	3. check to see if you have power - control box
	cable is plugged into wall and green light is on
	underneath the control box.
	4. did not fix the problem - call customer service
	at 800-365-2338.
Head deck does	1. check to see if cable is securely inserted both
not go up or down	at the motor end and the control box.
when using pendant	2. unplug the head motor cable from the control
or staff control, but	box port. unplug the foot motor cable from the
foot and hi/lo functions	control box and replug it into the head port.
work properly	press the head function on the pendant or
	staff control.
	a) If the foot/knee decks raise and lower,
	there is a problem with either your head
	motor or head motor cable. replace.
	b) If the foot/knee decks do not raise and
	lower, there is a problem with the head
	port on your control box. replace the box.
	3. to replace either the head motor/cable or control
	box call customer service at 800-365-2338.

event	possible solutions
Foot/knee decks do not	1. check to see if cable is securely inserted both
go up or down when	at the motor end and the control box.
using pendant or staff	2. unplug the foot motor cable from the control
control but head and	box port. unplug the head motor cable from
hi/lo functions work	the control box and replug it into the foot port.
properly	press the foot function on the pendant or
	staff control.
	a) If the head deck raises and lowers,
	there is a problem with either your foot
	motor or foot motor cable. replace.
	b) If the head deck does not raise and
	lower, there is a problem with the foot
	port on your control box. replace the box.
	3. to replace either the foot motor/cable or control
	box call customer service at 800-365-2338.
entire bed does not go	1. check to see if cables are securely inserted
up or down when using	both at the motor end and the control box.
pendant or staff control	2. unplug one of the hi/lo motor cables from the
(hi/lo function) but head	control box port. unplug the foot or head motor
and foot functions work	cables from the control box and replug it into
properly	the hi/lo port. press the hi/lo function on the
	pendant or staff control.
	a) If the head/foot deck raises and lowers,
	there is a problem with either your hi/lo
	motor or hi/lo motor cable. replace.
	b) If the head/foot deck does not raise and
	lower, there is a problem with the hi/lo
	port on your control box. replace the box.
	3. to replace either the hi/lo motor/cable or control
	box call customer service at 800-365-2338.