Guardian Technologies DFT 150/175, DVST manual Returns Procedure, In the Event of Difficulty

DVST Installation Guide Returns Procedure

16 Returns Procedure

In the Event of Difficulty

In the event of a fault, first approach your dealer or distributor. Dedicated Micros operates a Technical Support Group where most technical problems can be solved over the telephone. The addresses of Dedicated Micros are listed on the front page of this manual.

If, for what ever reason, this is not possible, the unit can be returned directly to a Dedicated Micros Repairs Department. In this event please follow the returns procedure as detailed below to avoid delay.

Photocopy the EQUIPMENT RETURN ADVICE. Contact the Customer Services Department to obtain a returns number.

The following information must be available to give to the Customer Services Department when requesting a returns number.

θModel type

θSerial number

θFull Account/Invoice address or Return Address if different

θContact name

θFax number and Telephone number

θCustomer order number - for repair cost not exceeding £100

θFull description of the fault

θPrevious returns number(s) (if applicable)

If the unit is rack mounted, the rack mount kit must be removed before the unit is packed. Wrap the unit in the original polythene bag. Fit preformed end pieces at either side of the unit.

If the unit is not returned in it’s original packing, Dedicated Micros Repair Department will automatically re-box the unit, and there will be a charge of £11.75 inc VAT.

Mark the return number, obtained from the Customer Services Department, clearly on the outside of the box. Return the unit to the address on the front page of this manual, a completed copy of the EQUIPMENT RETURN ADVICE must be sent with the unit.

If the unit crosses a national boarder, enter Airway Bill number on the copy of the EQUIPMENT RETURN ADVICE and fax Dedicated Micros for the attention of the Despatch Department. This will avoid any delays in returning the unit after it has been repaired.

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