Frequently Asked Questions/Troubleshooting

Symptom

Possible Cause

Corrective Action

 

 

Batteries

Verify batteries are functional and installed correctly.

 

 

 

 

 

 

Remote control is in Child

Disengage Child Lock mode.

 

Remote control will not transmit

Lock mode

 

 

 

 

Buttons not being pressed

Press button firmly for one to two seconds to ensure transmis-

 

 

firmly

sion to module.

 

 

Control module is not in

Ensure module switch is set to REMOTE.

 

 

“REMOTE” mode

 

 

 

 

 

Control module and remote

The control module will beep when it successfully receives a

 

Control module will not take

control are not programmed

command. If it does not beep, clear module memory and repro-

 

to each other

gram the remote control.

 

commands from remote control

 

Control module is un-

If the transmission indicator comes on when power button is

 

 

 

 

plugged. In case of power

pressed, verify that the control module is plugged in the fire-

 

 

outage, backup batteries

place junction box located in the controls area. Also verify that

 

 

are depleted or missing

the batteries are installed in the battery pack.

 

Fan does not turn on when fireplace

Built in time delay

The fireplace must run for three minutes in order for the fan to

is started

engage.

 

 

 

Fan does not turn off when fireplace

Built in time delay

The fan will run for twelve minutes after the fireplace is turned off.

 

turned off

 

 

 

 

Fireplace shuts down after extended

 

The fireplace will automatically shut down after nine hours of

 

Built-in timer

continuous operation if it does not receive a command from

 

periods

 

 

the remote.

 

 

 

 

 

 

 

 

 

 

The fireplace cannot be turned off by remote if an external

 

 

External wired wall switch

wired switch is installed and in the ON position. Turn external

 

Fireplace is on but will not shut off

 

wall switch to OFF.

 

with the remote control

Remote control or control

At control module, turn off fireplace by sliding the ON/OFF/

 

 

REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is

 

 

module failure

 

 

hot. Use caution when accessing module.

 

 

 

 

 

 

 

 

64

Heat & Glo • VRT-AUB2123-980 Rev. H • 5/12

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Heat & Glo LifeStyle VRT-GY-N-AUB Frequently Asked Questions/Troubleshooting, Symptom Possible Cause Corrective Action

VRT-BZ-P-AUB, VRT-GY-N-AUB, VRT-BZ-N-AUB, VRT-GY-P-AUB specifications

Heat & Glo is renowned for its innovative fireplace solutions, and the LifeStyle series, including models VRT-BZ-N-AUB, VRT-GY-N-AUB, VRT-BZ-P-AUB, and VRT-GY-P-AUB, exemplifies the brand's commitment to quality and style. These contemporary fireplaces blend modern aesthetics with advanced technology, making them an ideal addition to any living space.

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