Troubleshooting

Appendix

Power

Sound

Pedals Headphones

USB

MP3/WAV/SMF Audio

Problem

Possible Cause and Solution

Page no.

The instrument does not turn on.

Check that the power cable is firmly attached to the instrument, and

pp. 12

connected to an AC outlet.

 

 

 

 

 

 

Check that the MASTER VOLUME slider is not set to the lowest position.

pp. 13

The instrument is turned on, however

Check that a pair of headphones (or headphone adaptor plug) are not

pp. 13

no sound is produced when the keys

connected connected to the PHONES jack.

 

are played.

 

 

 

 

Check that Local Control is enabled in the MIDI Settings menu.

pp. 71

The sound distorts when playing at

Check that the MASTER VOLUME slider is set to an appropriate level,

pp. 13

very loud volume levels.

reducing the volume if excessive distortion is heard.

 

 

The CA93/CA63 digital piano attempts to reproduce the rich variety

 

 

of tones created by an acoustic grand piano as accurately as possible.

 

Strange sounds or noises are heard

This includes string resonances and damper noises, and other subtle

 

characteristics that contribute to the overall piano playing experience.

 

when playing with piano sounds.

 

While these additional tones are intended to enhance the realism of

pp. 54

 

 

 

 

the instrument, it is possible to reduce their prominence, or disable the

 

 

effects altogether using the functions in the Virtual Technician menu.

 

 

 

 

 

Check the technical specifications of the headphones.

 

The headphone volume is too low.

If the ‘Nominal Impedance’ specification of the headphones is less

pp. 50

than 100 Ω (ohms), please set the ‘Phones Volume’ setting in the ‘Basic

 

 

 

Settings’ menu to ‘High’.

 

 

 

 

The pedals are unreliable or do not

Check that the pedal cable is firmly connected to the instrument (CA63).

pp. 92

function at all.

 

 

When depressing a pedal, the pedal

Check that the pedal support bolt is fully extended.

pp. 15

board flexes and is not firm.

 

 

 

 

 

 

Check that the USB memory device is formatted to use the FAT/FAT32

 

A USB memory device is not detected,

filesystem, and not set to ‘Write Protect’ mode.

 

 

 

cannot be saved to, or does not appear

Disconnect the USB memory device, turn the instrument off then on,

pp. 88

to function when connected to the

then reconnect the USB memory device. If the USB memory device

 

‘USB to Device’ port.

 

still does not function, it may be damaged or incompatible. Please try

 

 

 

 

using a different USB memory device.

 

The instrument pauses briefly when

This is recognised behaviour when using very large capacity (e.g. 8GB+)

pp. 88

connecting a USB memory device.

USB memory devices.

 

 

 

 

No sound can be heard when playing

Check that the audio player volume is not set to 0.

pp. 43

 

 

an MP3/WAV audio file stored on a

Check that the format of the audio file is supported and listed in the

pp. 42

USB memory device.

‘Audio Player supported format specifications’ table.

 

 

 

 

Check that the format of the audio file is supported and listed in the

pp. 42

An MP3/WAV audio file stored on a

‘Audio Player supported format specifications’ table.

 

USB memory device sounds strange,

The file transfer speed of the USB memory device may be too slow to

pp. 89

or does not play back at all.

play the audio file. Please try using a different USB memory device,

 

 

 

 

ensuring that it conforms to USB2.0 Hi-Speed standards.

 

An SMF MIDI file stored on a USB

The CA93/CA63 digital piano does not contain the full General MIDI

 

memory device sounds strange when

sound bank selection. Consequently, some SMF song files may not be

pp. 44

played back.

reproduced entirely accurately when played through the instrument.

 

 

 

 

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Kawai CA63, CA93 Troubleshooting, Power Sound Pedals Headphones, MP3/WAV/SMF Audio Problem Possible Cause and Solution